Whirlpool - Your *** clothes dryer
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Dear Daphne Cannon , Please accept our apologies for not having replied sooner. Thank you for visiting the Whirlpool website.
We appreciate hearing from you.I am so sorry to learn that you're having issue with your appliance as a consumer myself, I understand how frustrating this situation may be for you. If you have not already done so, we encourage you to visit the Product Help link below for troubleshooting recommendations regarding common appliance performance inquiries:Product HelpIf the recommendations provided via the link above do not help to resolve this concern, we welcome you to schedule service with one of our authorized service companies directly from our website. When scheduling via the website be sure to enter the complete model number (including the last numeric digits).For reference, here is the link to schedule service:Schedule ServiceIf you still have questions or concerns, we invite you to contact us back at your earliest convenience. We are available by chat, email, and phone.
You are a valued Whirlpool customer and we appreciate this opportunity to address your inquiry.Sincerely,Dominique OsborneWhirlpool Consumer Correspondence Teamwww.whirlpool.com******************************************************************************Dominique Osborne,Are you kidding me??? I think you need to reread my letter concerning what I have been through with this piece of junk clothes dryer!! I have had service techs out here a number of times as I stated. There is a problem that the techs said cannot be fixed!!I DONT NEED YOUR PRODUCT LINK FOR TROUBLESHOTTING!!!!!(YOU SAID.....I am a valued Whirlpool customer and we appreciate this opportunity to address my inquiry.) It certainly does not appear that you are addressing my concerns and desires.
It's as though you did not even read my letter! And it looks as though you replied with only a form letter you send to everyone!
I told you what I would like, so what is your response to that?I always thought Whirlpool was better than this and stood behind their products. What ever you do, or don't do about this, I will be putting it all over social media.Daphne Cannon
Can't fix the problem and doesn't seem to care.
Don't buy this piece of crap!!
My clothes dryer is not even a year old I've had people out here to service it at least four times and it still has problems there are a couple of things the technician told me they could not correct and I want to see about returning this piece of crap you need to stand behind your products this is nothing but crap even the technicians that have been here and said it's a piece of crap and I want to return it or replace it. I have tried over and over to get a live person on your customer service phone lines, at a couple of different numbers you show to call, and all I get are recordings, recordings!
How can I speak to a live person??
I have a Whirlpool clothes dryer that is not even a year old yet and I have had at least four service calls and there are still problems with the machine. I even took out an extended warranty on it since it seems to be a lemon. They even put a new mother board in it, so they say. The technicians have told me that one of the problems cannot be fixed.
Your company needs to stand behind this and do the right thing. I want to get rid of this piece of crap. Even the technicians that have been out here say, it's a piece of crap!
Every time I go to use it there is always something wrong!
It was bought at home depot and of course they won't take it back now. This is your product and I think you should do the right thing and refund the cost or replace it with another dryer.
Model: WHD560CHW
Serial: MC210****
Purchased on: 06/10/2023
Thank you,
Daphne Cannon
Phone 571-265-****
User's recommendation: Don't buy this piece of crap!
Preferred solution: A refund or replacement..
Whirlpool Cons: Defective prodcuts, Poor design, Terrible customer service and lousy product.
Location: Alexandria, Virginia
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