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Updated by user Feb 22, 2019

You sent me an e-mail this morning asking if Whirlpool had contacted me or made any effort to resolve the issue with the refrigerator parts that did not fit. As I explained earlier, since Whirlpool claims that it cannot find the parts I sent back to them, they feel that they have no obligation whatsoever to do anything at all for me.

My only recourse has been to alert other consumers to the issue by talking with organizations like PissedConsumer. At least that way I can warn others about potential issues.

Original review posted by user Jan 23, 2019

I bought a new side-by-side Amana refrigerator on the 3rd week of November. When it was delivered, it needed several shelves, including a meat/cheese drawer. I had never heard of a refrigerator before that, that did not have a meat/cheese drawer. I called Whirlpool and gave them the serial and model number of the refrigerator and worked with the operator, who said he had 35 years of experience, to be sure the right parts would come.

I needed a meat/cheese drawer, an extra door bin and a freezer shelf. So on December 5th, I ordered those parts. The order was expensive, at over $400 for those few parts. I was told I would receive an invoice via e-mail within a few minutes. I never received any invoice at all.

When the parts came, only the door bin fit. Instead of a small cheese/meat drawer, they sent a huge bin. The freezer shelf also was too long. I looked through the boxes for any invoice--there was none. So I spent almost $80 to ship the parts that did not fit, back to the company.

When I received no refund, I e-mailed their customer service. I received a reply telling me to call the company. After being told by 3 different departments that my order did not exist, my e-mail did not exist, etc. I was finally told that oh, yeah, they did have a record of my order but since they did not know what address I sent the parts back to, they could not give me a refund.

This process has been exhausting, disappointing and very expensive. I do not recommend Amana or ay Whirlpool products because though their robo-assistant on the phone kept insisting how important customers are, they take no responsibility whatsoever for any accountability on their part.

Reason of review: Not as described/ advertised.

Monetary Loss: $500.

Preferred solution: Full refund.

Location: Everett, Washington

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I own an Amana washing machine. I purchased it barely three years ago and it has tore up a dozen or more times since I have owned it.

Shortly after purchasing the machine, I purchased the warranty plan through Amana for the machine. They do have lousy customer service! Each time I had to call for a service order, I had to wait at least a week for someone to come out and fix it. The last time that it broke down, I waited a solid month for someone to come and fix my machine!

I would call every week for an update on why it was taking so long and got some stupid *** each time. The third time I called was the last time. After I hung up on the idiot that was I talking to I contacted the Better Business Bureau. I explained to them the issue and that I was having to wait a ridiculously long time for my machine to be serviced.

I informed them that I even suggested that someone else be sent out other than who they had contracted to come; they said "No".

I also suggested that they replace the machine(the cost of the replacement parts were double what I paid for the machine!)-they said "No", I also asked if I could have a loaner machine while I was waiting for my machine to be fixed and again they said "NO". I just decided that day that enough of them was enough.

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