Update by user Feb 22
You sent me an e-mail this morning asking if Whirlpool had contacted me or made any effort to resolve the issue with the refrigerator parts that did not fit. As I explained earlier, since Whirlpool claims that it cannot find the parts I sent back to them, they feel that they have no obligation whatsoever to do anything at all for me.
My only recourse has been to alert other consumers to the issue by talking with organizations like PissedConsumer. At least that way I can warn others about potential issues.
Original review posted by user Jan 23
I bought a new side-by-side Amana refrigerator on the 3rd week of November. When it was delivered, it needed several shelves, including a meat/cheese drawer. I had never heard of a refrigerator before that, that did not have a meat/cheese drawer. I called Whirlpool and gave them the serial and model number of the refrigerator and worked with the operator, who said he had 35 years of experience, to be sure the right parts would come.
I needed a meat/cheese drawer, an extra door bin and a freezer shelf. So on December 5th, I ordered those parts. The order was expensive, at over $400 for those few parts. I was told I would receive an invoice via e-mail within a few minutes. I never received any invoice at all.
When the parts came, only the door bin fit. Instead of a small cheese/meat drawer, they sent a huge bin. The freezer shelf also was too long. I looked through the boxes for any invoice--there was none. So I spent almost $80 to ship the parts that did not fit, back to the company.
When I received no refund, I e-mailed their customer service. I received a reply telling me to call the company. After being told by 3 different departments that my order did not exist, my e-mail did not exist, etc. I was finally told that oh, yeah, they did have a record of my order but since they did not know what address I sent the parts back to, they could not give me a refund.
This process has been exhausting, disappointing and very expensive. I do not recommend Amana or ay Whirlpool products because though their robo-assistant on the phone kept insisting how important customers are, they take no responsibility whatsoever for any accountability on their part.
Product or Service Mentioned: Whirlpool Refrigerator.
Reason of review: Not as described/ advertised.
Monetary Loss: $500.
Preferred solution: Full refund.