Millington, Michigan
1.2K views
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Update by user Jan 05, 2012

SPREAD THE WORD to as many folks as you can about Whirlpool products that there Junk and they don\'t back them up and the liners are a joke READ people through these article it will terrify you, folks houses almost burning etc. Please think before you buy any of these products!

Update by user Jan 05, 2012

I\'m so sorry Kellie for your problems with your refridgerator, its awful what there doing and getting away with, and I think everyone should get together and get a MAJOR law suit on them for the poor workmanship, quaity of product, every time I open my refridgerator I see that crack running across and under my light, and its noisy and loud, its a piece of JUNK!

Update by user Jan 05, 2012

An update to this cracked liner problem is that in December Whirlpool sends a survey out for the service on my Refridgerator (Really) I left negative on this form througout told them I would NEVER EVER buy another Whirlpool from them and will let everyone know which I\'m still doing as of January 03/2012 WHirlpool called my home a Represenative from Customer Service (LOL) and stated she received my card and was sorry I had had a problem with my refridgerator but it was policy to try and fix not replace and that she would keep it on file, and that epoxy should take care of it! REALLY should take care of the hairline crack on a over priced refridgerator I THINK NOT WHIRLPOOL WERE DONE FOREVER. I will never be back and I will let others know as well.

Original review posted by user Oct 14, 2011

Purchased a Whirlpool Gold from ABC Warehouse in Flint, MI, for $2099.00 before tax, delivery on 10/22/2010, Headliner of inside of Refrigerator has a crack about 3-3 1/4 inches long, refrigerator is running more often, repair tech came today 10/14/2011, and did his job fine he called Whirlpool they stated to fix it with epoxy? Repair tech is ordering this. I called Whirlpool at 9:00 am right after the tech left at 1-800-253-1301 and spoke to Sherry explained everything to her in a very nice manner she stated according to the manual they give us it is for repair only? I said ok could I please speak to her Supervisor and she said yes but it will be the same answer, I spoke to her supervisor Lisa at 9:15 am, she came on talking about the problem and let me talk, I asked her on several occasions are you still there, and she said yes, her words were that Whirlpool only repairs nothing else for the year as per my paperwork (book) I said we don't even get this till after we purchase the item, I mentioned I had a Cabrio Washer and it was junk and had more service calls than any other machine I owed, I have a stove as well from Whirlpool it's been good so far, I told her with service like this and them knowing there liners are made of cost cutting saving materials as I have read enough complaints about this on the internet, that Whirlpool is eventually going under and so are the other small shops that do part work for them and their jobs will be outsourced to Japan, China, India and so on, I asked if there was another person higher up than her I could speak to and she said "no, there not available at this time" I snickered and said that's Management for you they have a customer service rep(call center complaints which is Sherry), then supervisor like you (Lisa) then some other management that don't want to talk to you... WAY TO GO WHIRLPOOL, I told her to document I will never buy another Whirlpool appliance and I will definitely tell others and so on , and if we get enough folks to ban them they will leave USA or close and then Sherry and Lisa will be unemployed just like the rest of us in the good ole USA, Poor appliances for folks that can barely afford to make it and if you're lucky and working like me and you buy something shouldn't a refrigerator last more than this, and you stand behind your products? I also told her I know some are abused but this was not an abused product from me, it is a Whirlpool CUT YOUR COST SAVINGS PRODUCT, and forget the customer... Please look at the old appliances, I also mentioned I have an old AMANA in my garage that is 17 years old runs great and never had a problem, and I gave her up for this piece of junk WHIRLPOOL, I then told her I will write letters, emails and everything I can think of to ban this Make and product the Model of this refrigerator is GI7FVCXWBO, freezer on the bottom, fridge on top, side by side doors, solid black with ice maker. When I purchased this I bought it to last a long time as I had to finance it, and take from our monthly income I had never had a nice fridge, but heck this is not nice its a JOKE and the sad part is I owe over 900.00 dollars still and just got laid off. Thanks to the good ole USA and Michigan, but I will pay it off no matter what cause I pay my bills, and stand behind my name as a good person and citizen unlike WHIRLPOOL. Boycott their products as they don't care about us or the American workforce. Oh and this damage was not caused by abuse to the fridge I want to state it was poor quality of materials in their products. Thank you for letting us complain about products! Also, it not like I can go out and buy another refrigerator as it took me over 18 years to get this one. Thanks WHIRPOOL for letting me down on another BAD PRODUCT but it will never happen again I've definitely learned and will teach others. It's just not fair these big manufacturers can get away doing this to the poor people, maybe it's like they say CORPORATE GREED? :(

Consequences:

Nothing happened, except epoxy will come and be injected into a $2099.00 before my 6% sales tax, delivery charge and set up fee Refrigerator and all the tears I have to endure for this lousy refrigerator just another blow to make me have a wonderful day and trying to find away to survive in the USA. My year warranty with Whirlpool will expire on 10/22/2011 and the crack will expand outside the liner and I will have to either bring in the ole refrigerator from the garage or go to Goodwill or Salvation Army for another one, not that I'm too good for that, and that's not what I'm saying by any means, I'm just saying this Whirlpool is causing me a higher energy bill and will not last as long and I will never, never be able to purchase another one like this again. (Not product wise, money wise). Shame on me for wanting to have something nice from now on I'm staying with my old ways buy used it's better and definitely more cost effective. This just makes me sooo sick!

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Anonymous
San Diego, California, United States #922712

Today I decided to clean the light cover in my Whirlpool refrigerator.When I pulled it away I seen very wide cracks behind both lights.

Obviously caused by the bulbs they installed in the frig. I have been carrying an extended warranty on this refrigerator and would have thought the service technician would have seen this. But now I am seeing a pattern of bad results for others with the same problem. I was worried about health issues.

Can chemicals or bad air come in through these open gaps and be absorbed by food then consumed by my family?If I would have known how thin the liner in the Whirlpool appliances is, I would not have purchased this product.

Anonymous
Gilroy, California, United States #853721

We just recently discovered that behind the bins on the back , behind the lower light bulb panel, is totally cracked!This is outrageous!

I'm glad to see that I'm not alone And the liner is literally egg she'll thin! I'm so disgusted with Whirlpool. I will never buy another product from them again. Our Refridgerator is not that old and is kept in good condition with weekly cleaning of a damp cloth.

We purchased our from Sears.I usually never post anything on line but today I am......Let The Buyer Beware!

Anonymous
to Very disappointed Customer London, Ontario, Canada #858349

Same issue. I was old not under warranty

Anonymous
#402981

My whirlpool.Heard a strange noise one night a few weeks ago from it while sitting in a chair in the dark.

Last night 1/3/12 I see cracks several on the side n back of this liner!! I thought cat hairs were on the walls ARE YOU KIDDING!! I say at least 10 hair line cracks and your finger nails can feel they are slits! I did research this EVE and read this MESS on several sites!

WHIRLPOOL NEEDS TO BE IN A LAWSUIT its been going on for like 8 years with their products! Maybe the EPA should be called who knows what could be coming out of those cracks! We take extra care of our products my last refrigerator was 27 yrs old and in good shape. This cont in 3 years the cracks may appear everywhere.

I am furious to read many sites and complaints....mine are everywhere and they could grow or increase no its a serious problem that can cost us more in energy bills and poss be an EPA issue. WHIRLPOOL HAD ENOUGH COMPLAINTS that when I got mine in 2006 its should ave been corrected.

So in the last 3 or 4 months this has happened or the night I hear all this terrible popping.SHAME ON YOU WHIRLPOOL all of our walls should be replaced free 1 time or a refund up to 300.00 to fix it.

Anonymous
#402978

my whirlppol.heard a strange noise one night a few weeks ago from it while sitting in a chair in the dark.

Last night 1/3/12 I see cracks several on the side n back of this liner!! I thought cat hairs were on the walls ARE YOU KIDDING!! I say at least 10 hair line cracks and your finger nails can feel they are slits! I did research this EVE and read this MESS on several sites!

WHIRLPOOL NEEDS TO BE IN A LAWSUIT its been going on for like 8 years with their products! Maybe the EPA should be called who knows what could be coming out of those cracks! We take extra care of our products my last refrigerator was 27 yrs old and in good shape. this cont in 3 years the cracks may appear everywhere.

I am furious to read many site and complaints....min are everywhere and they could grow or increase no its a serious problem that can cost us more in energy bills and [poss be an EPA issue.WHIRLPOOL HAD ENOUGH COMPLAINTS that when I got mine in 2006 its should ave been corrected.So in the last 3 or 4 months this has happened or the night I hear all this terrible popping.SHAME ON YOU WHIRLPOOL all of our walls should be relaced free 1 time or a refund up to 300.00 to fix it.

whateveryoubuy
#361522

Dear Nikalseyn; Consumer Reports rates Whirlpool Gold as excellent. PLEASE PLEASE think twice as you will be the next one here complaining read this website and type into google's serch engine the words; whirlpool complaints, this will take you to the page with all the complaints on it, tell your friends and family and warn them all not to buy from Whirlpool! Shop around and stay away from Warehouse discounted places as well.Take care and best wishes!

whateveryoubuy
#361517

Well today the repair tech came and fixed with the poxy that Whirlpool told him to use, WOW what joke?Please are you serious?

I could of done that what a mess, the poxy was clear just smeared it across the crack, looks sooo ***!You can still see the huge crack, Whirlpool you seriously are a joke!!! It could of matched a little better.

Never will I stoop so low to ever do business with your sorry company again!Thanks for being so bad about your products that you DON"T stand behind.I'm so disgusted.

ambermh99
#359111

Yes, Whirlpool is horrible!That is why when you call, they "are experiencing high call volumes" because all of their customers are having problems/issues with their faulty appliances!

Mine, a Whirlpool dishwasher that is not even 5 months old and stopped working all together!!I am super mad!!!!!!!

nikalseyn
#359062

Boy, I am seeing alot of complaints about Whirlpool lately.Makes me wonder if there is something going on with that company.

I will be in the market for a new fridge in the near future as well as a washer and dryer. I guess I had better find out what Consumers Reports and other sites recommend as far as reliability goes.

Maybe Whirlpool is a brand to stay away from now.Thanks for sharing your story.

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