Update by user Dec 12, 2012
I appreciate your comments. I did get a replacement (see original post below) so it\'s water under the bridge.
I just wanted people to understand what I went through so they wouldn\'t have to do it too.
I will never do business with Whirlpool or Conn\'s again. As for warranty, I found out from Discover that since I bought my refrigerator on my Discover card, they automatically extend the warranty an additional year, so my warranty is good until Feb 2014.
Original review posted by user Nov 10, 2012
Purchased Whirlpool fridge from Conn's in Feb. 2012.
In Sept. it started freezing food in the refrigerator. After 3 technicians from Conn's couldn't fix it, Whirlpool sent a 4th. Whirlpool told me this was not a typical problem in this model, but Whirlpool tech support told technician #4 that it was.
When #4 couldn't fix it, Whirlpool wanted a "2nd opinion" and told me he could authorize the unit for replacement. When #5 came he told me he couldn't authorize anything and that Whirlpool tells all their customers that to get them off the phone. When I tried to get a supervisor at Whirlpool, I was told "My Supervisor doesn't SPEAK to consumers"! After 7 technicians, Conn's finally replaced the refrigerator.
I had them replace it with a Frigidaire. It wasn't installed correctly and the icemaker doesn't work, so they are sending another technician.
I don't know who is worse -- Whirlpool or Conn's. I'm angry with both of them.