Wilmington, Delaware
2 comments
Featured on Instagram Not resolved

I purchased a refrigerator from HHgregg on a HHgregg credit card, price $2,197 model # WRV986FDEM01 S# K61328309 delivered June 5, 2016.I noticed after about two weeks that the food placed in the box was spoiling.

Initially I thought the food I brought was bad but after replacing the items and noticing those items had gone bad I placed a service call. I was told by the service rep that he was unsure why the refrigerator was not getting cold and that maybe the themistor needed to be replaced and that the part would take 3 to 4 days, that was on July 8. After two weeks I called Mrappliance (contractor used by whirlpool) to find the part was on back order, I was told they will have someone call me back, that was on July 25 as of July 27 no call back. I contacted hhgregg to see If I could just get a replacement and was told that would be up to whirlpool.

I called whirlpool on July 27 and spoke with Two reps who both stated according to the system the part was showing it was in stock and if so they would send it out and if not then they would contact the vendor. This was unacceptable and I then ask to speak to someone else and was transferred to Robert. I again explained my frustration with the cost of purchasing food daily and that I would like to have it replaced. He then told me that they just received an email regarding the needed piece today (7/27/16) and he would expedite the part in two days ( this was the same part I was told may or may not be in stock) I asked to be transferred and was told someone would call me back (still waiting).

At this point I just want a new refrigerator, if it takes this long to get a part that may or may not be the proper fix (according to the service rep) I could be without for another month or two. I have a family to feed and this is really unacceptable.

I have since paid the card off and believe I am due better service than what I have received.They did not have to chase me to pay for it and I should not have to chase them to give me a new working refrigerator.

Pictures of food after sitting in the refrigerator for a few days

Review about: Model Wrv986Fdem01 S Number K61328309.

Review #889983 is a subjective opinion of a user.

1.2
Value for money
Exchange, Refund and Cancellation Policy
Website
Staff
Customer service
Style and Design
Price Affordability
Ease of Use
Product or Service Quality
Warranty
Diversity of Products or Services
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

Had an Experience with Whirlpool?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Pretoria, Gauteng, South Africa #1198626
First of all, styrofoam containers are not adequate storage devices for leftovers. Try an appropriate airtight plastic or glass container designed for food storage. Second, the food pictured was clearly more than "a couple of days" old. I don't know what kind of scam you are trying to pull, but I am not buying it!
Anonymous
San Jacinto, California, United States #1191731
Gross, dude! Don't post moldy food up, some of us are EATING here! :P

You May Also Like

"I had contacted Whirlpool a few months ago about my Cabrio washer lid plastic cracking. They told me there was nothing they could do since 1-it is out of..." Read more
"I bought this refrigerator after hurricane Sandy destroyed my home. Within 6 moths I began to notice rust like spots. I called then later I sent an e mail They..." Read more
"We've had our refrigerator for 3 years and it caught on fire last night. I'm suspecting the ice maker? The smoke damage is awful not to mention all the lost..." Read more
"Our family has replaced the lid on the whirlpool cabrio 4 times!!!!! The glass is too heavy for its plastic housing. It literally buckles under the weight of the..." Read more
"I ordered a bouquet to be delivered to my sister in the hospital. I paid $58 for the bouquet and it was supposed to be roses, lilies, carnations and daisies..." Read more
"I am Attorney David Rosenthal representing my client Nick B. who has recently done business with Mr. Doring. Mark Doring sent a written Lease Offer to my client and is..." Read more
"We had a return with reciept and would only be given a gift card. They wouldnt help my husband bc his bank of america card was a temp. His other..." Read more
"My purchase was based on brand reputation and 10 year guarantee. I've had my washing machine for 2 years now. The spinning noise isn't the same as the sound it..." Read more