Whirlpool Worst customer service I've ever experienced
On March 3rd I purchased dishwasher Model KUDE70FXSS1 Serial #F10202361
on Whirlpool's VIP link. I wanted to have the dishwasher installed but
Whirlpool's VIP link didn't have an option for installation so I just paid to have the dishwasher delivered and my old one removed. Upon delivery of
the dishwasher on March 9th I stated the left rear wheel was damaged,
bent in, to the delivery person who promptly noted it on the delivery
receipt. I also noticed that the unit was a little off balance he
replied to me that the front legs just needed to be adjusted. I
believed what he had told me and signed the delivery receipts with the
additional note about the Left rear wheel being damaged.
The driver also happened to mention that they do install dishwashers and
I should call to have somebody come back out. When I called Whirlpool
they gave me the cold shoulder and said that wasn't their policy; I had
to request the installation service at the time of purchase. Whirlpool
would not come back out.
After a couple days of driving around to get a hose and a plug for the
installation I finally installed it on March 12th. Once installed, and
I actually opened the front door all the way, I noticed that the hinges
were rubbing against the tub of the dishwasher and the hinge was bent
and main tub damaged. I am a customer, not a dishwasher repairman; no
normal person would have been able to catch the damage that is on my
Whirlpool's Customer Service department has sent out a repairman who confirmedthe dishwasher needs new tub and you will cover it under warranty. I do NOT want that; I want a new dishwasher. First if Whirlpool's websiteworked the way it should have and offered an installation service Iwouldn't be in this boat. The people installing it would of realized it was damaged prior to them leaving. Second, I find it hard to believe that Whirlpool's policy states to send me a new tub and have all the equipment from my new dishwasher installed on the new tub, so
essentially I have paid $989 for a new dishwasher that's really a
refurbished dishwasher after one week of service.
In my mind Whirlpool is bordering on the line of criminals. They delivered something that was damaged and now they refuse to take it back. Do not buy Whirlpool!!
Review about: Whirlpool Dishwasher.