I have been trying for a month to get my fridge repaired. 2 techs later and still nothing.
The 1st tech never turned in his report and I was informed by your customer service that it was my problem and I had to try to track him down and get it turned in. Tech #2 just left my house. He walked in, stuck his arm inside the freezer and said feels cold to me. I pointed out the melted popsicles and that the ice maker was not making ice because the freezer is not freezing.
He then said he doesn't have the tools to do the repair, if it can be fixed, and to call him back after the Holidays. I have been w/o a fridge since Thanksgiving....a month. And no one has a solution. I was sold an inferior product that has a manufacturing flaw but I have to suffer for it.
$800 out of my pocket and all I get from Whirlpool is " oh I'm sorry to hear that. We can send out another tech". The fridge is less than 6 months old and is still under manufacturers warranty. I think are are trying too starve us out so we will give up and either buy a new one or pay for the repair ourselves.
Worst customer service ever for a defective product.
It is a manufacturing flaw and should be replaced no questions asked, but all we are getting is the run around. I lost 4 days work waiting on "repair men" that don't do repairs and $300 worth of food.Stay away from Whirlpool products because Whirlpool doesn't stand behind them either.
Product or Service Mentioned: Whirlpool Refrigerator.
Reason of review: Poor customer service.
Monetary Loss: $863.
Preferred solution: Full refund.
Whirlpool Pros: Price.
Whirlpool Cons: Customer service and repair, Refusing to fix known problems, Customer service-defective product, Unresponsive service.