Bought a Whirlpool washer and dryer at the same time (Inglis brand) from Best Buy last September 2011. Had bought a washer previously a few of years for my mother-in-law.
That one worked fine so we figured there was little risk in buying one for ourselves to replace our ancient, wornout Kenmore products. The dryer has been fine. The washer has been an unmittigated DISASTER!!! Nothing but problems with it from the time it was installed, the most significant of which is it DESTORYS clothing!!!
Holes in most everything my wife wears!!! We've worked with Whirlpool warranty claims virtually every month since then having their service guys change out all the parts possible and constantly tell us it is "working as designed". Get that --- working as designed????? It's SUPPOSED to destroy clothing washed in it!!!!!
Worse, Whirlpool will not provide a reputable warranty!!! They can't fix it and they won't replace it!!!! They won't even give us a reasonable refund that we'll apply to a new, better model Whirlpool washer!!! They won't do ANYTHING!!!
So much for CUSTOMER SERVICE!!!! So, we're doing the only other thing we can do --- writing 'em up everywhere we can and advertising the truth about this Whirlpool product and, most importantly (unless this situation is remedied to our satisfaction), we'll NEVER BUY ANOTHER WHIRLPOOL PRODUCT AGAIN and we'll INFLUENCE EVERYONE WE POSSIBLY CAN to NEVER BUY ANOTHER WHIRLPOOL PRODUCT AGAIN!!!!!
WHIRLPOOL HAS LOST A CUSTOMER FOR LIFE!!!!!!!!!! Lest a Whirlpool rep read this and wonders who this irrate customer is, my name is Brad Jackson and I can be reached at 972-662-0949.