Placentia, California
0 comments
Not resolved
1.7
Details
Customer service
Product or Service Quality
Warranty

Here is the link to my last complaint one year ago.

http://whirlpool.pissedconsumer.com/top-loader-lid-defect-whirlpool-cabrio-20131016452917.html

Last time we got the lid replaced whirlpool was kind enough to pay for the cost of the repair. Ashley explained that if we used their technician to install the lid it would then be under warranty. When the tech came out he said himself that this is an issue and he sees this all the time. The lid once again has cracked at the hinge causing the lid not to shut right and therefore causing the washing machine not to turn on.

We used their tech and paid that service call out of pocket. Now that the lid is broken, it is obviously an issue with the glass top loader lid. How can a huge company like whirlpool not recognize this issue and yet continue to send out these defective and unusable lids... I got about a year or so out of the first lid and then a year out of the second lid.. Do we need to pay for a $500 lid and installation once a year? was that the deal we signed up for when we purchased, with our HARD EARNED money, their product? My time, like all of yours, is to valuable to have to sit around and go on these websites to try and get a solution and then to have to sit and wait for a repair man to come out and fix it once a year. Where are the solutions??!!

Review about: Whirlpool Washing Machine.

Reason of review: Damaged or defective.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

Had an Experience with Whirlpool?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Whirlpool Gsf26c4exb02 Refrigerator Review from Rocklin, California Whirlpool "We've had our refrigerator for 3 years and it caught on fire last night. I'm suspecting the ice maker? The smoke damage is awful not to mention all the lost..." Read more Review about Whirlpool Ed5Pvexws06 Side-By-Side Refrigerator from Petersburg, Indiana Whirlpool "I own a whirpool refrigerator with an ice maker. Granted it is five years old it has started spitting large and small shards of plastic out into the..." Read more Whirlpool - Spontaneously broken, cracked control panel Whirlpool "What an utter bowel movement of a company. My refrigerator (Whirlpool Refrigerator Model WRX735SDBM02) is brand new and already the surface of the control panel is flaking and peeling away...." Read more Cabrio washer purchased 12/23/15, broke 10/28/16, Whirlpool cannot get part till 11/20-11/25 UNACCEPTABLE!!!! Whirlpool "I purchased my Whirlpool Cabrio washer and dryer set on 12/23/15. On 10/28/16 my washer quite working. I called Whirlpool as I have a warranty on the set,..." Read more Lane Furniture - Supposedly Leather sofa plealing after 18 months Lane Furniture "We purchase a leather / vinyl sofa and matching recliner. The seating surfaces were suppose to be real leather (not bonded). After 18 months, the back is peeling. We only..." Read more State Farm Insurance - 2 claims over 2 years didn't renew State Farm Insurance "I received a call from state farm advising me they will not renew my coveage i was dissapointed. My 1st claim was 400.00 2nd one was slab leak. Est 12,000.00..." Read more Mattress Firm Uses Gold Thread that looks like stains in pictures to deny claims. Mattress Firm "Mattress Firm You said my mattress warranty is void because of stains. You use gold colored thread that makes it look like stains when you take the pictures. We use..." Read more Lacy Lox And Lkm Hair And Beauty - LACYLOX.COM IS A FAKE RIP OFF BOOTLEG WEB SITE Lacy Lox And Lkm Hair And Beauty "LacyLox Lacy Lox is a scam imitation website tricking people into thinking they are buying genuine Ruth's Beauty products. They even have reviews of Ruth's Beauty products on their site,..." Read more