Owned a Whirlpool water heater for less than 3 years. Pilot won't ignite - wait on customer service phone for 28 minutes - finally told that they will replace the part - but shipping ($20 for next day) and installation are not covered.
Will never buy from them again - their warranty is a joke - and means practically nothing. I can probably install - but for someone who is not handy, a service call might come pretty close to the cost of a new hot water heater.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss warranty issue of whirlpool water heater and associated monetary loss in the amount of $120. Whirlpool needs to offer any options to resolve the issue according to poster's claims.