We owned our Whirlpool Gold Series WRF990SLAM00 for about 1.5 years, just past the 12-month warranty, when it started having problems. Things started getting worse slowly, the freezer started getting warm, then the refrigerator section, until it finally died completely toward the end of its 3-year life.
We had a certified technician come out to inspect it, and discovered that there was a leak in the evaporator. The technician said that after he fixes it, it will never leak. This fact, a frank discussion with the tech, and extensive online research lead us to understand that the refrigerator was likely damaged (leaking) from the very first day, and the problem did not become apparent enough to notice until after the warranty expired. After some time on the phone with Whirlpool, they eventually offered to pay just for the part, and even that was like pulling teeth.
The diagnostics and repair cost us almost $500 out of pocket. Big mistake buying this product and expecting it to last.
Product or Service Mentioned: Whirlpool Refrigerator.
Reason of review: Damaged or defective.
Monetary Loss: $456.
Preferred solution: Let the company propose a solution.
Whirlpool Pros: Expertise of service technician.
Whirlpool Cons: Will not take responsibilty for products, Quality of product.