This will be the last Whirlpool appliance I will buy. We purchased this Whirlpool refrigerator Model ED5GVEXVD literally a few days over 2 years ago. It is a side-by-side refrigerator with shelves that are supposed to slide out, however we have never used it in that capacity. The problem is that the plastic frames on every shelf, even the ones that do not slide out over the bins, have cracked in no less than 2 places on each shelf.
We contacted Whirlpool over a month ago. The good news is that they responded quickly. The bad news is that they stated "it is unfortunate that you had problems with the shelves, but we are unable to do anything for you because it is out of warranty. If you would like to purchase replacement shelves, we could order them through their consumer parts department."
This is such a crock. If it was one shelf, I could justify the possibility of it getting smacked or something overweight was placed on it, but EVERY SHELF? As I said, not a single shelf is crack free, including the ones that sit directly over the bins, which should have additional support from the bin construction.
By the time I replace every shelf that is cracked, it will be equal to what I paid for this refrigerator 2 years ago, and it will net me maybe 2 more years of service. If I have to invest that kind of expense into it, the refrigerator will go to the recycler and I will buy from another manufacturer, which will definitely NOT be a Whirlpool or Whirlpool subsidiary.
The cracks were noticed early last month. The cracks are already getting larger. I will no longer allow my children to get anything out of the refrigerator since I'm afraid that the shelf will crack, the glass in the shelf frame will break and we will have an injured child, which instead of reaching this website, I will be contacting a lawyer. I need to do something with this refrigerator, but with the economy, I can't afford to just keep replacing a $1000 refrigerator every 2 years.
This refrigerator does not get extreme use since it is the 2nd refrigerator in the house. The primary fridge has been in our house since 2005 and I wouldn't trade it for anything. This Whirlpool refrigerator however is poorly made. The materials that the refrigerator shelves are made from were just a poor engineering decision because it is not holding up to mild to moderate use without cracking.
We purchased this Whirlpool appliance thinking we were getting a quality product from previous reviews we had read, however, this is obviously no longer the case with this company and seeing the complaints that I now see online. Someone would have to give me really compelling evidence to make me decide to EVER purchase another Whirlpool appliance again.
Review about: Whirlpool Refrigerator.