Conshohocken, Pennsylvania
Not resolved

We have a whirlpool side by side refrigerator which we bought in 2008. It is not even 10 years kld.

Recently we had issues and a Whirlpool athorized repairman replaced a part which turned out not to be the issue. That cost $311. The part it needed is the refrigerator temperature contol thermostat part WP2315562 The issue is that it is not available until December 2016. We were told that there are 25,000 of these parts backordered.

So because of this screw up I have to buy a new refrigerator. I was told by a couple dealers, this is typical of whirlpool.

This is the last Whirlpool I'll ever buy. I'd like to sue Whirlpool for the cost of the new refrigerator.

Product or Service Mentioned: Whirlpool Refrigerator.

Reason of review: Bad quality.

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Back-ordered to December 2016, try summer 2017....


You would not have to buy a new refrigerator. I have the same problem and my repairman installed a generic manual thermostat that works just fine while we wait for the backorder to be filled later this month. There are a few wires hanging and the old style manual thermostat looks kind of ugly, but heck, its only temporary and beats buying a new fridge