Seller: Sears Product: Whirlpool Refrigerator Clear all filters (0 of 274 reviews match)
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Sears - Whirlpool Refrigerator Review from Pinedale, Wyoming
Sears - Whirlpool Refrigerator Review from Pinedale, Wyoming
I noticed a dent in the refrigerator, I called was sent from national call center to local sears to whirlpool, NO ONE will fix it! I purchased NEW not scratch and dent! Then about 2 weeks later I noticed a crack in the door, when I looked closer, the corner was...
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1 comment
rollo2016
#1144750

How could you miss such obvious defects? It sounds like no one watched and inspected the appliances when delivered and installed.

Once the appliances are delivered and installed with no complaints by the consumer, they assume any damage was not caused by them, but by you. When delivery is made of appliances, you need to inspect each one and if dented, etc. then you refuse delivery. Apparently, you didn't do that.

At this point, you are probably out of luck. However, it is no longer wise to buy much of anything at Sears anymore.

They are NOT the Sears, Roebuck & Co. we grew up with.

Review
#829769 Review #829769 is a subjective opinion of poster.
Product
Whirlpool Refrigerator
Reason of review
Bad quality

Sears in Tustin, California - Poor Customer Service

2.5
Details
I purchased a refrigerator and was expected to receive it in 7 days on a Saturday. I felt like it was too long for not having a fridge at home but I got a good deal so decided to deal with having no fridge for a week. The day off expecting my refrigerator I got a call saying my fridge was lost and would not be delivered. I do not understand how a 300 pound fridge gets lost. I did not get answers and was told to call costumer service on Monday. I canceled my order and went to Lowes, purchased the same refrigerator and was delivered the next day.
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Review
#789785 Review #789785 is a subjective opinion of poster.
Product
Whirlpool Refrigerator
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

DO NOT PURCHASE ANYTHING FROM SEARS, CUSTOMER SERVICE IS HORRIBLE!!

I am dealing with a similar issue at this time. I purchased a refrigerator at the end of August from the local Sears store in Valley, Alabama. I will NEVER purchase another product from Sears as long as I live and will make it a point to tell everyone who will listen exactly why! This refrigerator's ice maker stopped working two weeks ago, I've had a technician in my home working on this thing 4 times in the past two weeks. Sears has refused to replace it, nor will they refund what I've paid and pick the thing up. Basically the person I spoke with told me they weren't willing to make this right. Her name was Brenda or Barbara at the service number 1 888 236 1885. If you want to make an appliance purchase go to Lowe's or Home Depot or a local trusted dealer. Never purchase anything from Sears!!!
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Review
#775852 Review #775852 is a subjective opinion of poster.
Product
Whirlpool Refrigerator
Pros
  • I will like it when they are out of business
Reason of review
Poor customer service

Whirlpool Refrigerator Review

Worst customer service ever. Won't stand behind warranty. 3 service calls and still not working.
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Review
#709725 Review #709725 is a subjective opinion of poster.
Product
Whirlpool Refrigerator
Reason of review
Warranty issue

Do Not Buy Sears Warranty

2.4
Details
We bought a $2000 refrigerator from Sears two Sears ago. 12 days ago, it went out. We have their top shelf 3 year warranty and called right away. They sent out parts that the repair tech said were the wrong ones. The tech tried to order the right parts, but couldn't because Whirlpool requires diagnostic proof that the refrigerator is broken. So the guy injected some dye into the system and said he had to wait two weeks to come back and see if the test showed the refrigerator was broken. I have tried since to get a replacement, but Sears says no and there is no time limit for them to repair the refrigerator. One guy on the phone said he could give me a $50 gift card for my troubles. Only the distance between me and him kept him from a beating. So don't spend $380 like I did on a warranty. They suck.....and my refrigerator probably won't be fixed for at least another month. If nothing by next week, my next stop is corporate Sears.
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Review
#702630 Review #702630 is a subjective opinion of poster.
Product
Whirlpool Refrigerator
Cons
  • Warranty service - sucks
Reason of review
Warranty issue
Loss
$500
Preferred solution
replacement refrigerator...ASAP!!!!

Contact Whirlpool Customer Service

Mailing Address:
Whirlpool Corporation
2000 N. M-63 MD 1800
Benton Harbor, MI 49022
Phone:
(866) 698-2538
All Whirlpool Contacts