Whirlpool Refrig ICE MAKER
PROs: Works off of house power, internal LED lighting works every time doors open!
CONs: BUYER BE AWARE - Have had a service call on the ICE MAKER every month since purchase; some months two calls going on my 10th or 12th service call...for the ICE MAKER ! 9 mo later still problems w/ ice maker...
WARRANTY SERVICE CALLS take at least two weeks:
Every call is a minimum of two visits: #1 Service Rep sez' yep ice maker doesn't work', lets order a new one (WHAT?? BRAND NEW REFRIG ! ) order takes 8-10 business days to be delivered
#2 Service Rep has ice maker that was 'mailed to his shop', installs, hears the water fill tray, tells me it will take about 12-14 hrs to fill the ice cube storage tray, sez 'call WHIRLPOOL' (paid credit for another warranty call) if this doesn't work.... it didn't
#3 Service Rep comes out and sez' yep NEW ice maker doesn't work' doesn't have ANY repair parts, so he call WHIRLPOOL phone number for service and repair reps...explains replacement of ice maker, WHIRLPOOL sez yea we've heard that...we will send two 'peel and stick-on pads' to activate the Freezer ceiling switches (lights and ice maker and drinking water)
#4 Following week-service rep arrives with the 'peel-and-stick on pads' applies them and before leaving ... sez 'call WHIRLPOOL' (paid credit for another warranty call) if this doesn't work....
#5 -11 Additional ice maker 'service calls' - Most recent #12 0r 13 - REPLACED FREEZER DOOR for ice maker problems, twenty hours later still no ice...
This reviewer shared experience about bad quality and wants this business to offer any options to resolve the issue as the author lost $1300. The author is overall dissatisfied with Whirlpool. The most disappointing about whirlpool refrigerator from Whirlpool was service and repair service Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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