Whirlpool range- defective burners
I purchased a Whirlpool (cesspool) range in Nov. of 2009 for a condo that I own in South Carolina. I live in Michigan and I had someone else pick it up and install it for me. When I visited the condo in Dec. 09 I noticed that pans would not sit level on the burners. I tried to level the range but the levelers (?leg pads) would not work properly. I asked my maintanence man to try to level it after I left. He had no luck in doing it either. I later had a complaint from a renter that the stove was not level. When I returned in May of 2011 I leveled the stove using wooden blocks. When I tried to cook however, the burner elements were still not level. I then noticed that they were all warped- all 4 of them. There was no way to have a pan sit level on the burners.
I called Whirlpool and after going through a long wait with the phone menu and being on hold for (?) minutes, I explained my situation with the defective burners. Their only response was "we're sorry, but your range is out of warranty."
When I asked how much it would cost to replace the burners they gave me a price of $197+ , which did include shipping. The entire range was originally around $400 at Lowes in Charleston, SC. I mentioned this to the CS representative and asked if they could at least give me a break on the price to replace th burners. The answer was "no".
I later found them on ebay for $34.49 including shipping.
Whirlpool was very unwilling to back up an obvious defect in their manufacturing. I even offered to send them photos of the warped burners but they were not interested.
DO NOT BUY WHIRLPOOL PRODUCTS! They are of very low quality and the company will not back them up if they can get out of it. In my opinion, Whirlpool is a company of very, very low integrity. I will never buy Whirlpool/Maytag/Frigidare products again. Buyer beware.
Review about: Whirlpool Range.