Purchased a new front loading Duet in October of 2008 for $1000. This is the second time we've had the supplier out for maintenance only to be told that it would cost at least $800 in parts alone.
So we call Whirlpool direct only to be told by a "supervisor" that this is something we should expect! Let's think about that statement for a moment.......hmm. Obviously quality and customer satisfaction are not part of Whirlpools ideals (at least not in this country). We live in a brand new home that we allow the builder to use as a model, so it is safe to say that we will not be recommending their product to the countless new prospective home owners who pass through here.
Absolutely totally disgusted in their product, their attitude, and their lack of professionalism.
This machine works fine until it is switched on. You definitely can't make a silk purse out of this "pigs ear".
Review about: Whirlpool Washing Machine.