Shoreham, New York
Not resolved

I purchased a Whirlpool GY397LXUS electric slide in range and been experiencing an ongoing issue where the over door gap at the top when closed get wide due to the door bending where it meets the hinges.We had it the door replaced 3 times and the retailer actually replaced the stove and it's happened again (even worst) on the second new stove I received.

My wife does not use the oven that often and I have no young children abusing it. I cannot explain why the door keeps doing this.

Is so bad on this one that the oven light will not go off.- Am I the only person experiencing this issue?

Review about: Whirlpool Range.

Had an Experience with Whirlpool?

Write a review


Terms of Service
Post Comment

I just installed a GY397LUUS.It fits perfectly.

The problem is that the oven door doesn't seem to close tightly and when closed there is about a 1/2 inch gap at the top. I tried the oven and cannot feel any heat escaping, but it just doesn't seem right.

Is this normal?Mike Poulton


Hello Cxrob.My name is Melanie and I am a representative of Whirlpool.

We apologize about the frustration you have experienced with your range. If you would like us to look into this further, please provide your name, the site you were contacted on, your user ID name, your phone number, your address, the full model and serial number, and email the requested information to

We would be happy to review your concerns further.Sincerely, Melanie.

to WP2008 Ardmore, Oklahoma, United States #797518

My name is hai dinh.Model gy397lxus 03 serial is d32527171.

Bought it at lowes 3 months ago. Not in used yet. Was told it needs to have powered so door would closes. It works but the latch does nothing when close.

My phone is 5802771486. Address is 1115 country wood rd. Ardmore ok.

73401.Please help

You May Also Like

Whirlpool - Rust marks on stainless steel? Whirlpool "I bought this refrigerator after hurricane Sandy destroyed my home. Within 6 moths I began to notice rust like spots. I called then later I sent an e mail They..." Read more Whirlpool - DANGEROUS OVEN Whirlpool "MY 6 MONTH OLD GERMAN SHEPHERD PUPPY HIT HER LEG ON THE BOTTOM OF THIS OVEN AND THE METAL PIECE WAS SO RAZOR SHARP IT CUT HER LEG SO BADLY..." Read more Whirlpool - After a paid service of my Refrigerator, I was asked to pay again even for rectification of that bad service; Chennai, Tamilnadu,India Whirlpool "I own a whirlpool double door refrigerator for more than 13 years now. During this March'17, the cooling inside the refrigerator was very low and it was getting hotter. I..." Read more Whirlpool Cabrio washer cracked lid (Model WTW7800XW2) Whirlpool "We purchased our Whirlpool Cabrio washer and dryer from Lowe's in 2011. (Whirlpool Cabrio Washer Model WTW7800XW2). Before our one year warranty expired, I noticed the lid was..." Read more Grand Furniture - Cheap Grand Furniture " Literally the worst bed frame I ever brought in my life, 2 months after having the bed frame it started to fall apart. The screws are loose, the wood..." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more Daniels Jewelers - *** daniels jewelry Daniels Jewelers "They should go out of business and die there pushy and go against people agency, and the force you to buy something, i would love to destroy the conpany, they..." Read more Calatlantic Homes - Buyer Beware Calatlantic Homes "Garage door wood shrunk and left unpainted grooves in door. Builder says "sorry, paint touchup already done". Ours is the only garage door on street that looks this bad. This..." Read more