Not resolved

Update by user Sep 12, 2012

After writing this complaint I was contact by whirlpool customer service and even though I was told before no extended warranty existed, I was offered a repair + 1 year policy for $329. Having no other choice and a fridge that did not work I bought the policy and a repairman came out the next day.

Since purchase of the policy I have had 3 service calls. During the 1st call, Of course the reason it wasn\'t cold enough and didn\'t make ice was because we didn\'t vacuum under the fridge. So the first visit was a thorough cleaning and a diagnostic check. Result after the 1st cleaning was fridge was 3 degrees cooler and still did not produce one ice cubes.

2nd visit ordered a complete new ice maker unit. Unit was delivered however it was the wrong unit and didn\'t have the proper wire harness connections.

3rd visit installed 2nd ice maker unit last week. result 2 trays of ice made in 24 hours. Of course after the ice is made they melt in the door storage area and water runs into the fridge door.

Again this unit is Junk. In order to get this classified as a lemon unit I must continue to tolerate the fridge for 30 more days before I can call back and have them try to fix it again.

The real joke of all of this if deemed that this unit is unrepairable they will refund me 75% of the purchase of a new fridge. So $3000 for the frige new + $400 to try to repair at month 16 of ownership + $329 for repair plus 1 policy + easily $300 in spoiled foods. Note: We keep the real perishable things in my Kenmore (7 year old - never a problem) fridge in the garage.

So after spending $4000+ on this piece of junk they expect me to buy another of their products and shell out 25% of the cost???

I am not sure at this time I I would take another whirlpool for free!

Original review posted by user Aug 12, 2012

I have a whirlpool gold dutch door refrigerator model no. GI7FBCXWY00 Serial No. KY3135373 purchased in August of 2009 for Lowe's. It won't make ice and food spoils in it all the time. I have spent $300 out of pocket to replace motors to no avail! Thrown away hundreds of dollars in food.

I have called customer service and talked to supervisors and they indicate there is no problem...

They have repeatedly told me there is no problem and asked if I bought an extended policy....

I did not unfortunately but even then it would have been done by now. I have two other Kenmore refrigerators 7 years and 12 years old and never had an issue. This refrigerator was by far the most expensive and the worst appliance I have ever owned. My father worked for Sear's Roebuck for 36 years and he is shocked at the lack of customer service from your company.

I want to know what recourse I have as a consumer? The only way I can think of getting satisfaction at this point is to continually bash your company on the internet...

Had an Experience with Whirlpool?

Write a review


Terms of Service
Post Comment
Greensboro, North Carolina, United States #578886

Well the saga is complete! After purchasing the repair plus one year policy going through 4 service calls to fix the refrigerator, the insurance company decided to just give my money back and revolk my policy. I went ballistic. Long story short, I was contacted by an executive with Whirlpool and was provided with a VIP discount and allowed to pick out a new product the cost to me was 30% depreciation charge.

The new unit arrived a week ago and made the first tray of ice 3 hours after plugging it in! Different design this time. Went with the side by side instead of french doors.

Happy so far!

Thanks Whirlpool Team


Hello Nabozny11.My name is Melanie and I am with Whirlpool.

We apologize about your ice maker issues. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (PissedConsumer), your user ID name (Nabozny11), your phone number, your address, the full model and serial number, and email the requested information to

We would be happy to review your concerns further.Sincerely, Melanie.

You May Also Like

Whirlpool - Gsf26c4exb02 Refrigerator Review from Rocklin, California Whirlpool "We've had our refrigerator for 3 years and it caught on fire last night. I'm suspecting the ice maker? The smoke damage is awful not to mention all the lost..." Read more Whirlpool Cabrio washer cracked lid (Model WTW7800XW2) Whirlpool "We purchased our Whirlpool Cabrio washer and dryer from Lowe's in 2011. (Whirlpool Cabrio Washer Model WTW7800XW2). Before our one year warranty expired, I noticed the lid was..." Read more Whirlpool - Wdf560safm Dishwasher Review from Irvine, California Whirlpool "Bought Whirlpool Feb10 2017 trying to get before president sale over. Installed March 3 2017. Stuck the pitcher, blender glass jar and some spoon & spatula to the Dishwasher and..." Read more Whirlpool elect dryer model WED5500XWO control board Whirlpool "I had the same problem with Whirlpool that you did. I bought a used model WED5500XWO, year old. The control board burned and melted and damaged the Assembly Interface. I..." Read more Falken Tire - Belt broke(?) and tire shredded Falken Tire "I was traveling out-of-state and became aware of a vibration and rumbling sound. At first I thought it might be road noise, but when I got on the interstate highway,..." Read more Kemper Home Service Companies - DO NOT BUY KEMPER HOME INSURANCE Kemper Home Service Companies "I bought a new house in 2016. I did own a house prior to this in the same area for last 10 years. My agent told me that there is..." Read more O2pur - Got it opened box filled halfway i charged but was green so it meant ready and it worked for 2hours and battetry dead permanet O2pur "i only wlsh for a refund but thats not gonna happen and now i have to pay 39 plus yer appreciated fuk cards i cant do *** online wrecked credit..." Read more All American Liquidation And Estate Sales - Buyer Beware!  Not if, but how much you will be ripped off! All American Liquidation And Estate Sales "BEWARE! Do not sign a contract with Bobbee to do your estate sale, because it is not a question of if you will be ripped off. The only question is..." Read more