I contacted Whirlpool at (800) 253-1301 upon my serviceman informing me that
there is a recall on the Whirlpool Gold bottom freezer refrigerators due to Models
with serial numbers beginning with K0153 and prior due to ice buildup in the freezer drain area due to the old design had a short duck bill. But, as of 3/2011, a new design with a longer duck bill have been manufactured. After contacting Whirlpool to inform them that I have one of the recall models, I was told that they do not have that model listed as a recall product,. But, they can send a technician for a service charge or I can purchase an extended warranty.
I then asked to speak to a manage, and was told that he will send me the updated part, but I will have to pay someone to put it on.
Review about: Whirlpool Refrigerator.
Monetary Loss: $401.