Whirlpool Duet washing machine
I have this peice of garbage sitting in my basement, unable to use since it broke down. It is 10 months old and still under warranty. Had a major breakdown, called the company on 5/6/09 to find out how I go about getting it fixed, as it was still under warranty. My repair guy ordered the parts. No one bothered to tell him until 1 week later, one of the parts was on "national backorder".
Called Whirlpool numerous times about this, and they claim they have no record of me calling until 5/14/09. Despite numerous "heated" phone calls, emails, I'm still getting jerked around. I'm told they will let me know by 5/21/09 if the part is available or if they will authorize a replacement.
It's 10 months old, under warranty and has a major repair-about the cost of a new machine. Guess customer satisfaction is not something this company cares about! Good luck to any one who has this machine and needs repair!
Review about: Whirlpool Washing Machine.