We purchased our Whirlpool Duet washer in May of 2009 (model WFW9200SQA12). While I had been happy with the machine's cleaning, it suddenly made a loud crashing noise during the spin cycle. I immediately stopped the machine and called for a repair.
Repair man said the bearings were corroded and many parts were broken and needed to be replaced. So, he gives me an estimate of $909.00 for repairs. I paid $800.00 for the machine! So basically, my 22 month old washing machine is totalled.
I contacted Whirlpool and talked to customer service. There is nothing they will do for me since my 1 year warranty has expired. I spoke with four different individuals and they all had the attitude "too bad, so sad".
The service tech said that the bearings were corroded by the laundry soap. Corroded after only 22 months? Who designs something this ***? I only used HE detergents and even less than specified because I had read that too much detergent could damage the machine. I also cleaned it once a month with Affresh and never overloaded it with clothing.
It was a splurge to spend 800.00 on this machine in 2009. Now I have to go out and find a replacement. The sad thing is my dad worked at Whirlpool for 36 years. It's sad that I will have to go buy another brand.
Review about: Whirlpool Washing Machine.
Monetary Loss: $800.