We took delivery of our duet units @ may of this year, we didn't start using them until @ august as we were in the process of building a new home. In november we started to hear noise from the washing machine, We called our sales / service company who came out to inspect the unit . they informed us it was the bearings in the washer that were bad. that was back in early December. Now we are unable to use the unit since the noise became so loud yet the parts are on back order, yet again.
as it stands we may be without a washer for another month.
we attempted to contact whirlpool yet they only insinuated that we overloaded the machines , and that things happen. I am at my wits end due to the fact we had another machine in our old home that was worry free for the 5 years we had it.
is there any way to file a formal complaint with whirlpool or it's parent company? and is tthere any type of class action suit that we can persue, I have a brand new home and expect to be compensated for any damage caused by this faulty machine , since they feel it is a slight issue
Review about: Whirlpool Washing Machine.
Monetary Loss: $1000.