88 views
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.5

I purchased several Whirlpool and Maytag (Made by Whirlpool) clothes dryers and they all have the same problem: The latch on the door is stronger than the tabs that hold the handle to the door. After only a couple of weeks, the tabs that hold the handle to the door broke.

I called the retail sales company and they referred me directly to Whirlpool. They would not warranty the handle and wanted to charge me $50 for a new one. The customer service was horrible and they basically said "tough luck!" I told them they had a pretty good cash cow here. Sell a product with defects and charge the consumer "up the butt" for replacement parts.

I called the retailer back and they weren't going to help until I told them I would bring the machines back, call the local news agencies and light them on fire in their parking lot, making for some good advertising. They agreed to supply one handle, which also broke in just a few weeks.

I will never buy another machine of any type which was made by Whirlpool because they don't stand behind their products and lie about their warranty claims. Anyone needing a new appliance has to do the research and not buy any machine made by Whirlpool!

Reason of review: Bad quality.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

Whirlpool Pros: Quality look.

Location: 677 Woodland Dr, Ottawa, OH 45875, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Mandy Pvn

Dear anonymous:

We are sorry to hear that your Dryer door handle had broken.

We would like to look into the matter. If you could please email us at Whirlpool_Reviews@Whirlpool.com with your name, phone number, and address along with the model and serial number from the Dryer.

Whirlpool Reviews

  1. 711 reviews
  2. 304 reviews
  3. 94 reviews
  4. 26 reviews
  5. 20 reviews
Whirlpool reviews