I purchased a whirlpool duet washer on 9/14/12. The washing machine broke on 12/18/12.
The service repair person checked my washer on 12/20/12. The repair man advised me the washer was falling apart and suggested that I speak with whirlpool about replacing my washer. The repair man said the outer tub assembly was broken, the inner tub was broken, the control board was broken. Basically everything needs to be replaced.
I spoke with whirlpool and they refused to replace the washer but would repair it although it was going to cost more to repair it than to replace it. Customer service advised me the parts would arrive at my residence in 7 to 10 business days. When I asked them to expedite the parts they refused and basically told me "to bad". By the time the parts arrive from the initial problem began it will be almost 3 weeks without a washing machine.
This is the first whirlpool that I have ever owned. I will be returning to ge.
Review about: Whirlpool Washing Machine.
Monetary Loss: $870.