Whirlpool Cabrio Washing Machine
The lid has poor engineering and construction. The glass and metal are connected with two sided tape.
Also the hinge springs inside the machine are much too stiff. The combination of these two cause the lid to fail along the hinge line of the top. We paid about $300 for a brand new Whirlpool top and it failed about a year and a half later. Whirlpool has offered zero assistance even though any reasonable person can look at the mass of people on the internet that have had the same problem.
Whirlpool use to be a company that exhibited good values. Today, the do not take corporate responsibility. I hope some enterprising attorney will start a product design flaw class action suit against Whirlpool. They will not listen to their customers so possibly they will list to an attorney who gathers corporate information regarding the design flaw complaints on this product.
Whirlpool tried to upsell me a $300 warranty and they would fix it. I already have $1000 in the original product plus $300 in a new top. If I took them up on the offer, I would have $1600 in a 5 year old washer.
I had to watch a youtube video clip where a engineer describes the problem and then shows a fix by grinding down the metal hinges so they are round. This fix means the top is no longer hinged with a spring.
Reason of review: Bad quality.
Monetary Loss: $300.
Preferred solution: Let the company propose a solution.
Whirlpool Pros: Way the machine washes clothes.
Whirlpool Cons: Poor engineering, Will not take responsibilty for products.
Location: 414 N Peters Rd, Knoxville, TN 37922, USA
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Hello, weโre sorry to hear of your frustrations with your Washer Lid. Can you please email us your name, user ID 34372931, ID number 966102, phone number, address and the model and serial number to Whirlpool_Digital@Whirlpool.com so we can look into this?
Hi, my name is Melanie, and I am contacting you on behalf of Whirlpool Corporation. We would like this opportunity to address your concerns.
Please provide your name, user ID (user34372931), ID number (966102), address, phone number, and date of purchase. Email to Whirlpool_Digital@Whirlpool.com and we will be happy to address your concerns once we have your information.