147 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
1 comment

I contacted Whirlpool today concerning the F1 Error Code. This is the 2nd major issue we have had with our washer (model #WTW6600SW, Ser #CU407****, purchased November 2007).

The first issue required that the pump be replaced at a cost of $125.00 for the part. My husband, thankfully, is good at this sort of repair so he replaced the pump which saved us the cost of a service call. All that Whirlpool would do is offer to send out a technician (at my cost for parts and service) or sell me a service contract at $385.00. I offered that if they would send me the part, my husband could put it on.

They refused - - - unless of course I wanted to pay for the part. I realize my washer is 6 years old, but if you add what I paid for the washer, plus the pump, plus this new expense, I would be better off to purchase a cheaper washer and just replace it every 3-4 years.

A washer of this cost should last longer than 6 years. Now that I have read where a lot of people have experienced the same issues with the Whirlpool products and their lack of good customer service, I will not make the mistake of purchasing another Whirlpool.

Monetary Loss: $400.

Location: Fayetteville, Arkansas

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I agree it doesn't pay to upgrade bottom of the line and then junk it when the cost of repairs exceeds the cost of a new one

Whirlpool Reviews

  1. 711 reviews
  2. 304 reviews
  3. 94 reviews
  4. 26 reviews
  5. 20 reviews
Whirlpool reviews