I have the same exact issue with my Whirlpool Cabrio washer cracked lid Model # WTW7800XW2. I, too, was told the same thing from Whirlpool that my warranty expired.
My home warranty doesn't cover the issue either and the cost is half the price of the washer it self. Why is there "a recall" on this item? The lid is cracked at the screw and won't lock, but whirlpool stated since the washer is working they are not responsible for repairs as the warranty expired and I did not purchase the extended warranty.
Now the see through top is cracked on the side the washer does not buzz when the wash cycle is complete and won't lock. A very "pissed off" whirlpool customer.
Product or Service Mentioned: Whirlpool Washing Machine.
Reason of review: Damaged or defective.
Monetary Loss: $400.
Preferred solution: Deliver product or service ordered.