My husband AND I purchased our Whirlpool Cabrio washer and dryer from Lowe's in 2011 (Model # WTW7800XW2). About 10 months after I purchased this I noticed a hairline crack on the right side of the frame that holds the glass top near the hinge. I didn't think to much of this, I figured it may have been screwed to tight when manufactured. A few days ago I noticed the lid wasn't sitting flat and saw the crack had gotten much worse. The Cabrio lid is made with a heavy piece of glass inside a plastic frame allowing you to see through the top. It's pretty obvious that the plastic frame is not durable enough to hold the heavy piece of glass.
I called Lowe's and they told me that because I didn't purchase their extended warranty that I should contact Whirlpool. I called Whirlpool and was told it was a "cosmetic defect" because the washer still works. They also told me my washer is outside of it's warranty so they would schedule someone to fix it but I was 100% responsible for the repair costs (which I found out will be $400). Out of curiosity I googled this issue online and found numerous people complaining about this exact same issue. When I told this to the customer service agent at Whirlpool, she said there weren't enough people to recall the product. Why should I spend $400 when it was a design flaw that caused this problem? I found out the year after my washer was made, the lid was redesigned with a much sturdier frame, Coincidence? I think not!
I haven't had any problems Thus far with the dryer but with the experience I've had with this washer will make me never by another Whirlpool product again. I can't believe they won't stand by their product! Obviously they know this has been a major complaint on this model from 2011 because it was changed the following year. I have purchased many Whirlpool appliances over the years but dealing with this issues has been frustrating. I'm so disappointed in Whirlpool and their lack of integrity!
Product or Service Mentioned: Whirlpool Washing Machine.
Monetary Loss: $400.