Whirlpool Cabrio washer cracked lid (Model WTW7800XW2)

Update added by user Oct 20, 2013

Submitted by Carrie Sitarski - carriesitarski@cinci.rr.com

Original review posted by user Oct 20, 2013

We purchased our Whirlpool Cabrio washer and dryer from Lowe's in 2011. (Whirlpool Cabrio Washer Model WTW7800XW2). Before our one year warranty expired, I noticed the lid was starting to creak every time I opened and closed it. I didn't think much about it until after approximately 14 months when I noticed the first crack across the lid. The Cabrio lid is comprised of a heavy piece of glass inside a plastic frame allowing the top to be see through. The plastic frame is not durable enough to hold the heavy piece of glass. Anyway, I noticed a crack near the hinge but the washer continued to operate okay.

Then at about a year and a half the other side cracked. Again the washer still functioned but I had to press down on the lid to get the lid lock to engage. I called Lowe's who researched my purchase date and handed me over to Whirlpool. I called Whirlpool and was told it was a "cosmetic defect" since the washer still worked. When I googled my issue online, I found numerous people complaining about the exact same issue. When I mentioned this to Whirlpool, they stated that it wasn't enough people to recall the product. Ironically the year after my washer was made, the lid was redesigned with a much sturdier frame.

After being told by Whirlpool that they would not fix my washer, they referred me to a local appliance repair company. When I called them, they quoted me approximately $500 to replace the lid. After continuing to read complaints online, other consumers that had their washer lid replaced complained that it cracked again. I decided not to fix my lid and invest that much more in my washer.

We hit the two year mark and the lid has continued to crack on both sides. In fact, the lid is almost completely detached. When I open it, I have to place a towel behind the lid so it doesn't open all the way. It will most certainly detach if I allow it to fully open. My washer does continue to operate but I have at least a 2 inch gap from the lid to the washer while it's running. I could actually stick my hand in the washer while it's running if I wanted too. I again called Whirlpool to see if I could talk to a manager or someone higher up. The customer service lady I spoke with said I had previously spoken to a manager and they decided that my washer still only had a "cosmetic defect".

I will never by another Whirlpool product again. I can't believe they won't stand by their product. Clearly they have documented that there is an issue/defect with the cabrio glass lid from 2011 since it was changed the following year. Such disappointment in Whirlpool! Waiting for the lid to completely detach so I can scrap this washer and buy and LG.

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Whirlpool Wtw7800Xw Top Load Washing Machine
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Oct 18 #1228544 Rock Hill, South Carolina

I've had this same problem, called Whirlpool, talked to Warranty, no one cares. I am currently on Lid #4, it is beginning to separate and crack JUST AS my others and now my extended warranty is expired. To replace the lid costs just as much as a regular machine. I will not be purchasing Whirlpool either and will be alerting everyone I know of all of these reviews

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Oct 09 #1224367 Springboro, Ohio

I had the same exact problem! You messed up Whirlpool, not stand behind you error!! Y

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Sep 09 #1210127 Valleyfield, Quebec

Same thing happened to me,on my second lid with same result,whirlpool should be ashamed of themselves,not standing behind their products,first time cost me 500 dollars.

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Aug 29 #1205364 Pittsburgh, Pennsylvania

Fixed ours by mounting a piece of aluminium angle iron that cost 5 dollars. We mounted it all the way down putting screws on either side of cracks! Works perfect! Will how ever never buy whirlpool again hope this helps others!

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Aug 08 #1196109 Woodstock, Ontario

I have the same thing with my Cabrio Washer WTW7800XWG. The rim around the glass is cracked and the glass raised. I am Still using the washer and trying to get a replacement lid but have not been successful.
Evelyn Costigan

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Jun 29 #1179382 Cleves, Ohio

Update - after having the first replaced, my second lid is now completely cracked at the screws. Obviously a design flaw with the lid! Hoping whirlpool steps up and replaces it again. I even took extra care in raising and lowering the second lid after the first one fracked.

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Apr 04 #1139232

I have had my lid replaced twice and today noticed it is cracking again. I will never buy another whirlpool washer again. This washer was too expensive to be such a piece of junk. The first two times it was under warranty. This time I guess I am just out of luck. These washers (WTW7800XW3) should be recalled. I also had to have another repair as soon as they replaced the first lid.

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Mar 12 #1126312

I have the same *** problem. Piece of ***. This will be the second lid I have replaced. Everything else works great. *** poor design. I called and complained the first time but who cares about their costumers. Not in American companies write up anymore.

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Mar 07 #1123592

I totally agree with your problem as I have the same.
Also on lid #2 and it is broken.
This obviously is a design flaw and their engineering department does not want to stand behind their product.
This will be the last time I purchase from them.

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Mar 06 #1122948

lid number two broken. just ordered metal lid,hinges and screws. No more Whirlpool for me. Thanks for posting metal lid info>

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Mar 04 #1122052

I'm going on lid number 3. Only have had the washer for 4 years.

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Jan 31 #1103825

I am with you...exactly the same issue...I did by an extended warranty from the company I bought it from and thety fixed it the first time free of charge...the same thing happened again 1 year later...now the machine is garbage...it is disgusting Whirlpool is not standing behind this clearly a design flaw...Whirlpool jerked me around the same way...I hope they go bankrupt and I will never buy another whirlpool product and delight in spreading the word about the garbage they produce and the terrible way they treat customers.

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Jan 16 #1095650

Can I just reuse the hinges and screws that are on my current machine or do I have to order them too along with the new lid? Thanks

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Jan 14 #1094707

I received the replacement parts from the Parts Dr. but will most likely return even though this new metal lid would fit and resolve the issue. Found another way to fix since the plastic piece is completely broken on the left side where all the tension is located that causes this problem and defect. I plan on using the original lid after I broke off the remaining plastic so the cover fits tight and connected a hook to keep the cover up when needed to put in or take out clothes in washer. The lock still works perfectly and the tension bracket on the left is in the up position permanently but not connected to the lid! I have tested with many loads without an issue..This should last...

1 0 Reply

Jan 12 #1093418

I went through one glass lid already and purchased the metal lid with screws and hinges from the Parts Dr. Waiting for another screw and hinges on backorder but should be here arriving in the next day or so for approx. $116.00 with shipping.
Looks like it will fit perfectly as other posts mention and will let you know.

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Jan 20 #1098132 Longview, Texas


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Nov 16, 2015 #1064788

Same problem. Purchased WTW7800XW4 in September of 2011, lid broke in January 2014, now it's broken again. I am so disappointed that Whirl Pool would treat customers like this over a piece of plastic that they could offer to replace with the metal version. Please stay away from all Whirl Pool products. They obviously do not value their customers or stand by their products.

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Dawn P

Nov 12, 2015 #1063039 Langhorne, Pennsylvania

I purchased a Whirlpool Washer model WTW7800XW0 6 years ago. About a year ago I noticed the lid starting to crack. It has gotten much worse over time to the point that I knew I had to do something about it very soon.
I had a technician out to the house last week and he told me it would cost about $300 to fix ($200 for the door and $100 for labor), and given there is a problem with the lid, it could happen again. I then called Whirlpool and they said I could buy a new washer through them for a discount.
I then saw the information further down on this string of posts regarding a solid lid (no window) that fits model 7800 with instructions on how to fix the lid on my washer. You have to order the following Whirlpool parts: 1 lid (part number 8572026), 2 hinges (part number 8563964), and 4 screws (part number W10119828). Note that it does not say that this lid will fit model 7800, but the lid will fit this model. I ordered the parts from appliancepartspros.com for about $161. The parts came in a few days. You will need a Phillips head screwdriver to put on the new lid. To remove the broken lid, I also needed a hex screwdriver.
To remove the old lid, remove the screws and pull the lid towards you off of the hinges. Then remove the hinges from the washer by pulling them toward the inside of the washer. Leave the rubber gaskets (around the hinges) on the washer. On the new lid install one hinge with
... Show more

5 1 Reply
Dawn P

Nov 12, 2015 #1063045 Langhorne, Pennsylvania

The part number of the screw is W10119828. Sorry for the error above.

3 0 Reply

Dec 08, 2015 #1075892 Madison, Alabama

Thanks so much for this. I plan to do this rather than go the multiple repairs route.

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