West Chester Township, Ohio
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Update by user Oct 20, 2013

Submitted by Carrie Sitarski - carriesitarski@cinci.rr.com

Original review posted by user Oct 20, 2013

We purchased our Whirlpool Cabrio washer and dryer from Lowe's in 2011. (Whirlpool Cabrio Washer Model WTW7800XW2). Before our one year warranty expired, I noticed the lid was starting to creak every time I opened and closed it. I didn't think much about it until after approximately 14 months when I noticed the first crack across the lid. The Cabrio lid is comprised of a heavy piece of glass inside a plastic frame allowing the top to be see through. The plastic frame is not durable enough to hold the heavy piece of glass. Anyway, I noticed a crack near the hinge but the washer continued to operate okay.

Then at about a year and a half the other side cracked. Again the washer still functioned but I had to press down on the lid to get the lid lock to engage. I called Lowe's who researched my purchase date and handed me over to Whirlpool. I called Whirlpool and was told it was a "cosmetic defect" since the washer still worked. When I googled my issue online, I found numerous people complaining about the exact same issue. When I mentioned this to Whirlpool, they stated that it wasn't enough people to recall the product. Ironically the year after my washer was made, the lid was redesigned with a much sturdier frame.

After being told by Whirlpool that they would not fix my washer, they referred me to a local appliance repair company. When I called them, they quoted me approximately $500 to replace the lid. After continuing to read complaints online, other consumers that had their washer lid replaced complained that it cracked again. I decided not to fix my lid and invest that much more in my washer.

We hit the two year mark and the lid has continued to crack on both sides. In fact, the lid is almost completely detached. When I open it, I have to place a towel behind the lid so it doesn't open all the way. It will most certainly detach if I allow it to fully open. My washer does continue to operate but I have at least a 2 inch gap from the lid to the washer while it's running. I could actually stick my hand in the washer while it's running if I wanted too. I again called Whirlpool to see if I could talk to a manager or someone higher up. The customer service lady I spoke with said I had previously spoken to a manager and they decided that my washer still only had a "cosmetic defect".

I will never by another Whirlpool product again. I can't believe they won't stand by their product. Clearly they have documented that there is an issue/defect with the cabrio glass lid from 2011 since it was changed the following year. Such disappointment in Whirlpool! Waiting for the lid to completely detach so I can scrap this washer and buy and LG.

Review about: Whirlpool Wtw7800Xw Top Load Washing Machine.

Review #453401 is a subjective opinion of a user.

1.4
Product or Service Quality
Customer service
Exchange, Refund and Cancellation Policy
Style and Design
Warranty
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not specified / $500
Preferred solution Not specified

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Mike Margolis
West Hartford, Connecticut, United States #1246109
As others have said, I just replaced the glass lid and plastic frame with the all metal one. Dawn P's instructions below are 100% correct, I rewrite them here for everyone to find easily, and with a few comments of my own:
Call 877 477 7278 for appliancepartspros and order the following Whirlpool parts (prices as of November 2016):
1 lid part number WP8572026 (AP6013408) for $119.81
2 hinges WP8563964 (AP6004844) for $6.17 each
4 screws WPW10119828 (AP6015313) for $1.97 each
Total $140.03 plus $8.95 shipping, grand total $148.98 Note that it does not say that this lid will fit model 7800, but the lid will fit this model. The parts came to me in two business days for the cheapest shipping. They came in two boxes, and the fedex guy only left one at first, freaked me out a little bit. NOTE that you MUST BUY new screws and hinges for the new lid, the old ones will NOT WORK. You need a Torx20 bit to remove the old hinge screws, and a Phillips head screwdriver to put on the new lid. To remove the old lid, open the lid, and remove the torx20 screws and pull the lid straight up off of the hinges. Then remove the hinges from the washer by pulling them toward the inside of the washer. Leave the rubber gaskets (around the hinges) on the washer. (Note mine were white plastic washers, not rubber. Put them on the new hinges between the washer and the new lid) On the new lid, install one hinge with two
... Show more
Joy Albano
to Mike Margolis #1249469
Success! We ordered all the parts listed above (they arrived in one day) and my husband just finished removing and installing new lid. We suffered through almost 2 years of a lid that continued to crack worse each week and that I had to hold down to get the lock to engage. After reading online last weekend about someone's glass lid finally shattering all over the laundry room, we were out looking for a new washer-but couldn't find any that weren't made by Whirlpool under someone else's name or had more plastic parts that we refused to ever purchase again. Somehow I found this posting last Sunday, ordered parts on Monday, package areived on Tuesday, and we decided to tackle the job on Saturday morning. It was so quick that we need not have waited. Get exactly the parts listed. One person can do it, but it helped to have another person to hold the white plastic gasket circle thingy with needlenose pliers when you are inserting the second side hinge. Mike, we want to send you a Starbucks or Amazon gift card or buy you a new boat or something! Thank you so much! Kappajra@gmail.com
Anonymous
to Mike Margolis Odessa, Texas, United States #1306672
Followed Mike's advice, although I ordered through Parts Dr. Removal and installation of new all metal lid was a snap. Thanks Mike!
Anonymous
Flushing, Michigan, United States #1243803
Currently on lid #3.... Disgusted with Whirlpool!
Anonymous
Rock Hill, South Carolina, United States #1228544
I've had this same problem, called Whirlpool, talked to Warranty, no one cares. I am currently on Lid #4, it is beginning to separate and crack JUST AS my others and now my extended warranty is expired. To replace the lid costs just as much as a regular machine. I will not be purchasing Whirlpool either and will be alerting everyone I know of all of these reviews
Anonymous
Springboro, Ohio, United States #1224367
I had the same exact problem! You messed up Whirlpool, not stand behind you error!! Y
Greenda@yahoo.com
Anonymous
Valleyfield, Quebec, Canada #1210127
Same thing happened to me,on my second lid with same result,whirlpool should be ashamed of themselves,not standing behind their products,first time cost me 500 dollars.
Anonymous
Pittsburgh, Pennsylvania, United States #1205364
Fixed ours by mounting a piece of aluminium angle iron that cost 5 dollars. We mounted it all the way down putting screws on either side of cracks! Works perfect! Will how ever never buy whirlpool again hope this helps others!
Anonymous
Woodstock, Ontario, Canada #1196109
I have the same thing with my Cabrio Washer WTW7800XWG. The rim around the glass is cracked and the glass raised. I am Still using the washer and trying to get a replacement lid but have not been successful.
Evelyn Costigan
csitarski
Cleves, Ohio, United States #1179382
Update - after having the first replaced, my second lid is now completely cracked at the screws. Obviously a design flaw with the lid! Hoping whirlpool steps up and replaces it again. I even took extra care in raising and lowering the second lid after the first one fracked.

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