Update by user Jun 10, 2016
Still no response from Whirlpool. Any suggestions for my next steps?
Original review posted by user May 30, 2016
We have replaced the lid on our Whirlpool Cabrio washer twice and it continues to break in the same place. The third lid just broke in less than a year. The repairman says it is a flaw in the design. The plastic lid is not strong enough to withstand the force the metal pivot places on the structure. The washer will not work correctly with the broken lid. There is just two of us using this washer so we know it is not breaking because of over usage or abuse.
Is there a recall on the lids. Is Whirlpool taking steps to fix this huge problem with their washer?
Product or Service Mentioned: Whirlpool Wtw7800xw0 Washing Machine.
Reason of review: Damaged or defective.
Monetary Loss: $350.
Preferred solution: Full refund.
Whirlpool Cons: Will not take responsibilty for products, No compensation for loss of use.