Mitchellville, Maryland
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1.5
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We purchased the Whirlpool Cabrio washer in 2012 and have had issues with three cracked lids that require replacement. The first two were replaced under warranty. The third happened after the warranty expired and the appliance repair store wanted over $500 to replace the lid. I have contacted Whirlpool and the Consumer Protection agency and registered complaints to no avail.

There exist two Youtube videos that describe this problem perfectly:

1. https://www.youtube.com/watch?v=5cZ22GDWqgo

2. https://www.youtube.com/watch?v=rnedis_AQXc

This is a known defect with the machine that Whirlpool refuses to do anything about.

Any suggestions on how a ripped off consumer can pursue an equitable resolution?

Product or Service Mentioned: Whirlpool Washing Machine.

Reason of review: Damaged or defective.

Monetary Loss: $800.

Preferred solution: Full refund.

Whirlpool Cons: Refusal to fix defect.

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Anonymous
#1233999

No change. No response from Whirlpool or the appliance store