Fairview, Oklahoma
Not resolved
Customer service
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I purchased my 3rd or 4th whirlpool washing machine. Historically whirlpool products have been a clear choice for my family but the latest one I bought is clearly the worse purchase I've ever made.

I am 64 years old and thought that this would probably be the last one I would need to buy. It is the new model that has no agitator and folks it's a terrible machine. Often times I take clothes out, after a complete wash cycle and there is still dry spots that never got wet.

My whites are now all gray or yellow. Please advise me as to what your company is willing to do as the store I purchased said their hands are tied.

Product or Service Mentioned: Whirlpool Wtw5000dw1 Washing Machine.

Reason of review: Bad quality.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

Whirlpool Cons: Shabby product, Poor design function.

  • whirlpool pathetic service
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Hello anonymous, we apologize about the frustration you have experienced with your Washer. If you still need assistance, please provide your name, the name of the site you were contacted on (pissedconsumer), your Review ID # (908188), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool_Reviews@Whirlpool.com. We would be happy to review your concerns further.


You fell for "something new, better and different" but not especially efficient. The store you bought it from cannot help as they didn't manufacture the appliance.

They just sell these things. Whirlpool won't help because they really don't care. Most companies nowadays provide little to no real customer service and produce appliances that may or may not work or last long. It's a *** shoot.

Your best bet is to do as I always do when purchasing an appliance: buy a basic model without all the bells and whistles for a cheap price and when it breaks and you can't fix it yourself just throw it out and buy another cheap one. For a washer, it's pretty basic stuff---water, soap and an agitator just like the one my mom had back in the 1950s tho without the wringer on top you had to turn by hand to get wring out the water.