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1.0

What an utter bowel movement of a company. My refrigerator (Whirlpool Refrigerator Model WRX735SDBM02) is brand new and already the surface of the control panel is flaking and peeling away.

ย They company says this is "cosmetic" and I maintain they stuck me with a substandard product that has manufacturing defects. ย Quality products and materials do not spontaneously disintegrate without cause. ย I could understand the problem if mine was a busy house but I live alone and have touched the control panel probably 3 times since I have owned the appliance. ย This refrigerator cannot remain in my home looking as it does.

ย They need to stand behind their products and they're refusing to do so. ย They used substandard manufacturing and/or substandard materials or this would not have occurred. ย It's only a matter of time before the whole control panel fails. ย BUYER BEWARE OF WHIRLPOOL.

ย This refrigerator has had 3 service visits now. ย  Community open houses this weekend, everyone coming into my home will see this sign on my fridge.

It's staying up until the control panel is fixed. 3 people so far have seen and commented on it today.

Reason of review: Poor customer service.

Monetary Loss: $1513.

Preferred solution: Deliver product or service ordered.

Whirlpool Cons: Disintegrating control panel is not cosmetic.

Location: 2000 M-63, Benton Harbor, MI 49022, USA

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Mandy Pvn

Thank you for your review.

We are sorry to learn of the concern you expressed regarding your refrigerator.

I would like to inquire further about your review with you. Please respond back to this email address Whirlpool_Reviews@Whirlpool.com with your name, review #969388 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.

I look forward to your reply. Thank you.

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