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I have a black side by side whirlpool refrigerator.It was put in my home by Pulte home builders in April of 2014 and has a 2 year warranty.

Since day 1 the freezer door has been misaligned and the freezer temperature is always differently faulty.

I am just now finding out that a misaligned door is a known factory defect but no one bothered to tell me this.

The local authorized service company has been out here 3 times and the issue persists.I would like for Whirlpool to replace the refrigerator with a different (bottom freezer) model.

Reason of review: Warranty issue.

Monetary Loss: $1500.

Preferred solution: replacement different model refrigerator.

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WP2008
#1312548

Hello, we’re sorry to hear of your frustrations with your Refrigerator. Can you please email us your name, ID number 960355, phone number, address and the model and serial number to Whirlpool_Digital@Whirlpool.com so we can look into this?

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