Roanoke, Virginia
Not resolved
1 comment

Washer - Less than 1 year old and transmission makes loud rattling noise. Now (10/22/18) the machine gets down to 3 mins remaining on any cycle choice, then suddenly switches back to 8 mins and stops the cycle operation.

Red door lock light is flashing on/off. Then in a few seconds it goes into an unceasing water drain cycle which runs with out stop. I manually shut the machine off to avoid overheating the water pump. Lid remains locked even when the machine is unplugged.

After plugging it back in, the red light goes out and the lid will open. Machine is on it's own 20A breaker.

Fridge - First fridge sent back for non cooling, Second fridge: From day 1 it makes a loud noise in the fan area and will not cool below 40 degF. Tested overnight several nights in a row with competent meter. Wp sent out a friendly (contractor) tech but after an hour he couldn't fix either problem.

I'm worried about the health and safety of our foods at 40 deg. He said "Well, it might be a "remanufactured unit" but offered no recourse on the issue.

Really and truly tired of whirlpool "quality". Both items purchased from Lowes of course.

Product or Service Mentioned: Whirlpool Washing Machine.

Reason of review: Bad quality.

Monetary Loss: $2300.

Preferred solution: Full refund.

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WP2008
#1608342

Dear SubsequentDachshund891: Thank you for your review. We are sorry to hear of your Refrigerator concerns.

We would like to inquire further about your review with you. Please email us at whirlpool_Reviews@Whirlpool.com, your name, phone number, street address, zip code, model & serial number, and date of purchase, the website that you submitted your inquiry, a copy of the review, and a brief description of the issue. We look forward to your reply.

Thank you. Whirlpool Social Care