Our family has replaced the lid on the whirlpool cabrio 4 times!!!!!The glass is too heavy for its plastic housing.

It literally buckles under the weight of the glass. It was $400 to replace, and ONLY THE FIRST WAS COVERED UNDER WARRANTY! And we had to pay the additional $95 for the service call. After spending hours on the phone with them basically telling us it's our fault, we finally had to purchase a whole other washing machine.

This is inexcusable!!! Whirlpool will do nothing! Based on research, this is a common problem with this model and yet still no recall!

Will never purchase another product from them.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Ease of Use
Price Affordability
Exchange, Refund and Cancellation Policy
Product or Service Quality
Style and Design

  • What I liked
      No items
  • What I disliked
    • Frustrated with customer service
    • Product i purchased

Reason of review:
poor quailty, bad customer service, warranty issue, damaged or defective
Preferred solution:
Full refund
Monetary loss:
Product or service
Whirlpool Cabrio Washing Machine
Review category
Appliances and Electronics
review #692663 by

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