Denver, Colorado
0 comments
Featured 100% full Not resolved
1.0
Details
Customer service
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Warranty
Website

Our family has replaced the lid on the whirlpool cabrio 4 times!!!!!The glass is too heavy for its plastic housing.

It literally buckles under the weight of the glass. It was $400 to replace, and ONLY THE FIRST WAS COVERED UNDER WARRANTY! And we had to pay the additional $95 for the service call. After spending hours on the phone with them basically telling us it's our fault, we finally had to purchase a whole other washing machine.

This is inexcusable!!! Whirlpool will do nothing! Based on research, this is a common problem with this model and yet still no recall!

Will never purchase another product from them.

Review about: Whirlpool Washing Machine.

Reason of review: poor quailty, bad customer service, warranty issue, damaged or defective.

Monetary Loss: $1200.

Preferred solution: Full refund.

I didn't like: Frustrated with customer service, Product i purchased.

Had an Experience with Whirlpool?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Whirlpool and Lowes Personnel  seem to believe the life of an elderly person has no value!  I don't agree . . . Whirlpool "In the fall of 2013, my Whirlpool cooking stove from Lowes was delivered. It came with free installation. We make home-cooked meals, bake bread, and make everything from..." Read more Whirlpool - Wdf560safm Dishwasher Review from Irvine, California Whirlpool "Bought Whirlpool Feb10 2017 trying to get before president sale over. Installed March 3 2017. Stuck the pitcher, blender glass jar and some spoon & spatula to the Dishwasher and..." Read more Whirlpool - Expensive Refrigerator a nightmare so is customer service Whirlpool "June 19, 2017 Dear Mr. A-Z Repair Technician, WELCOME BACK!! This being your 6th visit we can talk frankly. You get paid very well by Whirlpool for handling warranty work..." Read more Whirlpool - Cabrio broken lid Whirlpool "I had contacted Whirlpool a few months ago about my Cabrio washer lid plastic cracking. They told me there was nothing they could do since 1-it is out of..." Read more Mattress Firm Uses Gold Thread that looks like stains in pictures to deny claims. Mattress Firm "Mattress Firm You said my mattress warranty is void because of stains. You use gold colored thread that makes it look like stains when you take the pictures. We use..." Read more Gm Parts Giant - Terrible communication; late shipping Gm Parts Giant "One week after I placed the order, I received a notification that a few parts would be backordered. Two weeks after this email and one week after the latest "eta"..." Read more Popeyes Louisiana Kitchen - Bad experience and bad customer service Popeyes Louisiana Kitchen "I visited the popeyes location on the attached receipt to order the new cheddar biscuit butterfly shrimp deal. When I opened the tackle box, I alerted the manager that the..." Read more Mary Kay - Creme to Powder Ripoff Mary Kay "I recently purchased the attached product (crme to powder foundation) from a Mary Kay representative that I work with. I was very surprised when I saw the miniscule amount of..." Read more