FOURTH REPLACEMENT LID ON WHIRLPOOL CABRIO
Our family has replaced the lid on the whirlpool cabrio 4 times!!!!!The glass is too heavy for its plastic housing.
It literally buckles under the weight of the glass. It was $400 to replace, and ONLY THE FIRST WAS COVERED UNDER WARRANTY! And we had to pay the additional $95 for the service call. After spending hours on the phone with them basically telling us it's our fault, we finally had to purchase a whole other washing machine.
This is inexcusable!!! Whirlpool will do nothing! Based on research, this is a common problem with this model and yet still no recall!
Will never purchase another product from them.
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What I liked
What I disliked
- Frustrated with customer service
- Product i purchased
- Reason of review:
- poor quailty, bad customer service, warranty issue, damaged or defective
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Whirlpool Cabrio Washing Machine
- Review category
- Appliances and Electronics
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