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Updated by user Apr 03, 2015

Whirlpool stepped up and replaced my refrigerator with a different model. So far everything is fine with the new one.

Original review posted by user Mar 04, 2015

This is what I wrote to Whirlpool's CEO because the customer service won't do a thing.

From day two, I've had nothing but problems with the ice maker on Model# WRF736SDAW12. We NEVER use crushed, but we get a lot of crushed along with sliced and crushed/shards of ice all over my fridge, hands and floor. My daughter (wearing her heals) already slipped and fell while walking past the fridge, not realizing that there was ice lying on the floor, my floor is light/multicolored, so we can't see the ice.

After several calls, the repair person replaced all the components of the ice maker and the repair person was told yesterday (2/26/15) from the Whirlpool tech that we would just have to live with the problem because it's normal. He was advised to tell me to get a larger glass. The repair person looked at my glass, seeing that it was already large, shook his head and said Whirlpool must want me to start using a bowl to catch all the ice. I couldn't believe it?! I bought this fridge expecting to receive ONLY sliced ice and yet I don't, so I'm sure why you put that sliced feature on there when I can't utilize it. I only want a little ice, but the first thing that comes out is the crushed ice and in order for me to receive more sliced ice, I have to fill up the entire cup that includes the crushed ice!

After the repair man left, I called customer service (2/26/15) and she told me that ice gets stuck in the chute?, so that's why I get crushed ice, but it's normal she says. How is that normal? Please read all the reviews/complaints from your website and on Home Depotโ€™s site for this model and youโ€™ll see this is a problem, there is a flaw in the design. The purpose of selecting sliced ice is for me to get only sliced ice, not a variety of different type of ice.

I can't believe a big company such as yours would treat me so poorly and brush me off like this. I canโ€™t imagine you would want your family/family members to go through this or risk their safety. I can't believe my family after getting ice, has to spend time on the floor searching for spilled ice because of the hazard that your product has placed my family in.

I have an autistic son who gets ice constantly, I canโ€™t supervise his every move and Iโ€™m not able to keep up with his dropped ice nor can he remember to look down for it. Iโ€™m concerned that next time my daughter falls; she wonโ€™t be so lucky and could sprain or break something. How about my visitors? Do I worry about them suing me when they fall? Iโ€™m not so annoyed at the fact that I step on water with my dry socks then Iโ€™m concerned with the safety of my family.

Reason of review: Poor customer service.

Monetary Loss: $2200.

Preferred solution: Full refund.

Whirlpool Cons: Refused to fix problem, Unresponsive service, Unresponsive customer service, Defective product, Shabby product.

Location: Palmdale, California

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