I bought a new side by side from a local store and 15 months later( 3 months out of warranty) Whirlpool says to replace a little broken piece of plastic(about 1/8"X 1/8") I have to buy a complete door for the freezer side. The plastic was not thick enough to take the stress on it.
Model ED5VHEXVQ01 serial # HRY1731420 LEMON LEMON LEMON This is the big piece of plastic on the outside of the freezer side that all the dispenser stuff is. Obviously they have not read about Toyota.
I'm sure that alot of people have this same problem. They told me in CS that CS doesn't even report this type of problem to sales or engineering.