Update by user Dec 03, 2016
I had to modify the hinges so the springs would not engage and epoxy glue the cracked top back together.
Original review posted by user Dec 02, 2016
The glass top has a design flaw. The springs in the lid are too rigid and the glass top cracks along the hinge line.
The machine is from 2011. We had a service rep replace the top with a new on a year and a half ago and now it has cracked and failed. I spoke to Whirlpool and am amazed they will not take ownership for their design flaw. The internet is loaded with people that have had the same problem.
I have no recourse than to speak with my wallet and encourage others to never buy a Whirlpool product.
The have lost their corporate integrity. I hope an attorney starts a class action lawsuit against Whirlpool on this issue.
This person wrote the review because of bad quality of whirlpool wtw7800xwd washing machine from Whirlpool. Reviewer claimed that he or she lost $300 and wants Whirlpool to offer any options to resolve the issue.
The most disappointing in user's experience was refused to fix problem. Author liked the most way the machine washes clothes. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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