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Contact Whirlpool Customer Service

Whirlpool Phone Numbers and Emails

Toll-Free Number:

  • (866) 698-2538
    United States
Call customer service
Send Message

Customer Service:

  • (800) 643-0961
    Appliance Cleaners Returns
  • (800) 807-6777
    Canada
  • (800) 253-1301
    Customer Experience Center
  • (866) 808-9274
    Returns
  • (800) 442-9991
    Water Filters
  • (800) 541-6390
    Water Filters Returns

Headquarters:

  • (269) 923-5000

Jobs/ Career:

  • (888) 539-2372

Media:

  • (269) 923-7405

Whirlpool Emails:

Customer Service
App Support
General Info
Corporate Secretary
Investors/ Franchising
Investor Relations
Jobs/ Career
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
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Whirlpool Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Whirlpool Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email

  • The best phone number to call Whirlpool is 8666982538. 84% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 45% of customers reported contacting a real person successfully.

  • The average hold time is more than 10 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Whirlpool may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.

View full overview ›

How to Contact Whirlpool Customer Service?

Most Popular Number:

(866) 698-2538
United States
Total calls: 3 981 Issues resolved: 98 Last call: Nov 16, 2025

To contact the company by phone, you can dial one of the Whirlpool phone numbers according to your location. If you are in the US, dial 1-866-698-2538. Customers from Canada can reach out the Whirlpool support using this phone number: 1-800-807-6777.

Both lines are open on Monday and Tuesday from 8AM to 8PM and between Wednesday and Friday from 9AM to 7PM EST. The company recommends that you have your appliance’s model and serial number at hand before calling.

Whirlpool chat can be accessed via the “Launch Live Chat” link on the Whirlpool contact page. The chat agents are available on Monday and Tuesday from 8AM to 8PM and between Wednesday and Friday from 9AM to 7PM EST.

The Whirlpool customer service agents are highly responsive on the company’s Facebook, Twitter, and Instagram pages. They respond timely and professionally to customers' reviews, complaints or questions on the comment sections. You may also message them directly on either of the platforms.

For written correspondence to the customer service team, send a mail to the Whirlpool address: 553 Benson Road, Benton Harbor, MI 49022. The Whirlpool headquarters office is located at 600 West Main Street, Benton Harbor, MI 49022.

Whirlpool customer service 24/7 can be reached via phone, live chat, or mail. The company also provides a contact form on their website at the bottom of the Contact Us page. You can fill the form, choose the topic of your concern, and submit your question to the Whirlpool customer support.

The Whirlpool website also has an extensive support and service center where you can find information about products, replacement parts, service plans, delivery and installation, payment options, returns, refunds and exchanges, product registration, financing, and recalled products. You will also find product manuals, quick-start guides and FAQs in this section.

PissedConsumer Club

Contact Information

Whirlpool Website:

Whirlpool Help Center:

Corporate Office Address:

Whirlpool Corporation
600 West Main St.
Benton Harbor, Michigan 49022-2692
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 8:00am - 6:00pm (EST)


Other Locations:

Whirlpool Canada LP

200-6750 Century Ave.

Mississauga, ON L5N 0B7

Canada


Whirlpool Corporation

2000 North M63

Benton Harbor, MI 49022-2692

United States


Mailing Address:

Whirlpool Customer Service

553 Benson Rd.

Benton Harbor, MI 49022


Whirlpool Corporation DMCA Agent

500 Renaissance Dr., Ste 101

St. Joseph, MI 49085

More contact details

Whirlpool Customer Service Reviews

1.3 / 5
Bad
See all 2.4K reviews
Rusty S Fgy
Refrigerator repair or lack there of

Purchased a new refrigerator and notified Whirlpool that the ice maker was not working and the freezer was not getting to a low enough temperature to freeze. I have now been going back and forth with them for over 3 months.

The repair company has been out 12 times and the refrigerator still doesn't work.

Whirlpool says their warranty is just for repair and that is what they are providing. Customer service has been absolutely horrible.

Manas S Ykl
Very poor after sales service

Hello team,
Hope you are well
My name is Manas and I had purchased 1.5 ton split AC on the date of 30th April 2025 from Raj communication jaitpur Badarpur New Delhi pin code 110044,
After sometime the remote is not working and I tried so many times but still remote is not working at that point of time so I raise the complain on your customer support team there was one technician named Deepu he visited on my home and ask 1800 for a new remote, also my AC is under warranty so there is no need to charge any amount from the customer but still he has taken 900 rupees INR from me and now he is not responding to my call even I haven't received my remote yet I am attaching the receipt copy below for your reference please look into it and get back to me as soon as possible and do me needful.
This is the biggest fraud I have ever heard about Whirlpool I am attaching the contact details of the technician as well just look into it..
Today in morning when I called the technician he was saying that now I am not available in Delhi I am in my hometown I cannot do anything he has provided one contact number name Salman Khan he is performing as an area manager in Jaitpur I have his contact details as well I am attaching the both contact numbers below you can find the attachment.
I need my resolution by today otherwise I have to take any offensive action regarding this in consumer court this is a fraud.
Contact details below:-
Deepu:- +91 8528* ***75
Salman Khan:- +91 9717* ***89
Thanks and Regards
Manas Srivastava
+91 8112****88

Natesan J
What is your contribution to solve my problem

I don't see any value of you getting involved to solve my problems
I don't see any value of you getting involved to solve my problems
I don't see any value of you getting involved to solve my problems

tawni w
Doesnt cover part i need
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I bought a Whirlpool refrigerator from Home Depot back August 18th 2022 the UI board went out on it I had to call kenwire paid them $100 to just check and tell me what the problem was I got a hold of whirlpool and they said that that part that I needed for the refrigerator didn't cover it I haven't had the refrigerator that long and they would not cover the part that I needed this is ridiculous the refrigerator is only 3 years old and that part shouldn't have went out that fast I will not be ordering anything whirlpool and I hope and pray no one buys from this company they are terrible customer service got hung up on three times no one could help me so I am making a formal complaint against whirlpool do not buy their products horrible company horrible customer service.

How Good is Whirlpool's Customer Service?

Shomari Dva
Shomari Dva
Feels Disappointed | Oct 21, 2025

Poor service

Read full quote
Lisa B Cet
Lisa B Cet
Feels Disappointed | Oct 04, 2025

Sucked

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Quilla Bea
Quilla Bea
Feels Disappointed | Jun 05, 2025

terrible!

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Zarriah Oug
Zarriah Oug
Feels Disappointed | Feb 12, 2025

Didn’t get a Response

Read full quote
Diana D Adk
Diana D Adk
Feels Disappointed | Nov 02, 2024

Could not get in touch. Haven’t heard back

Read full quote
Besse Awd
Besse Awd
Feels Neutral | Sep 24, 2024

Pissedconsumer was good but even though they tried to transfer me to someone at Whirlpool filter 10 minutes or so on hold I was cut off. NOT GOOD on Whirlpools part.

Read full quote

Summary of Whirlpool Customer Service Calls

5.2K TOTAL
CALLS
04:24 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Whirlpool?

Product/ Service Question:

  • “Defected gas range almost caught me on fire!!”
  • “Ice maker isn't working”
  • “Broken bottle tray of fridge”

Request for Information Question:

  • “Trying to get help now for about 2 months”
  • “Need help now”
  • “Question about a warranty”

Staff Question:

  • “Service request appt thru AHS”
  • “My washer has been down for 3 months service man has come out an parts are on back order”
  • “Service on a part. Waiting 7 weeks”

Return/ Replace Question:

  • “I need to order replacement filters for my refrigerator”
  • “Ever since we changed the water filter for the ice maker the bottom of the refrigerator fills with water freezes and then drips out of refrigerator”
  • “Refrigerator replacement”

Shipping and Delivery Question:

  • “Supposed to have a delivery today between 8am and 12pm have not heard from anyone”
  • “Wrong part”
  • “Where is my replacement refridgerator door”

Account Question:

  • “Dryer has control locked”
  • “Unlock microwave”
  • “Low profile microwave”

Website/ Application Question:

  • “Need fridge doors installed”
  • “Installation new apliances”
  • “Shelf installl”

Payments and Charges Question:

  • “Redeem my discount”
  • “Billing issues”
  • “Still being billed for previously unsubscribed subscription.”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Renew warranty”
  • “Need to cancel order”

Refund Question:

  • “Been waiting a LONG time for my buy back refund!!! My gas range almost caught me and my home on fire!!!”
  • “Refund”
  • “I want my refund asap”

Employment Question:

  • “Dryer Quit and I can't find any one that wants to do their job”
  • “Trying to locate water filter on a refrigerator model number WRW25CKTWW”
  • “Employment”

Cards Question:

  • “I should not have to use a credit card and pay to register”

Other Question:

  • “Problema con lavadora”
  • “Repair for washing machine”
  • “Washing machine isn't cleaning as well and is making a squeaky noise”

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