Croydon, Pennsylvania
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Not resolved

I had contacted Whirlpool a few months ago about my Cabrio washer lid plastic cracking. They told me there was nothing they could do since 1-it is out of warranty and 2- there have not been enough complaints.

Since that time the crack has gotten bigger, longer, and now it causes the lid to not lock, pretty much making my $700 3 year old washer unusable! I literally have to lay on top of it to get it to lock.

I looked into buying a new lid...that would cost me over $200 plus additional parts for the hinges. Unacceptable!

I have always bought Whirlpool appliances, not anymore. The attached pictures are how it currently looks closed. I can fit my hand in the gap.

Review about: Whirlpool Cabrio Top Load Washing Machine.

I liked: Quiet noise level.

I didn't like: Poor design function, Poor quality, See other complaint.

Review #831622 is a subjective opinion of a user.

1.6
Customer service
Ease of Use
Website
Warranty
Price Affordability
Staff
Diversity of Products or Services
Product or Service Quality
Value for money
Exchange, Refund and Cancellation Policy
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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