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Washing machine is 3 yrs old. Spin cycle has been getting worse from day 1. Repair shop disassmbled it, bearings disentegrated because of rubber cap between drum and bearings disolved.

Customer service was no help, as they claimed no issues.

See this service pointer from Whirlpool!!! Dated March 2012

For Immediate Attention of Your Service Department

SERVICE POINTER

Technical Service Pointer #: W1047****

Action Required: Mandatory

Release Date: March, 2012

NOISE IN SPIN CYCLEโ€”GETS LOUDER WITH USE

Front-Load Belt-Drive Washer

Models:

MHWE400WJ01 MHWE550WR01 NFW7500VW01 WFW9550WL10

MHWE400WR01 MHWE550WW01 NFW7500VW02 WFW9550WW10

MHWE400WW01 MHWE950WJ01 NFW7600XW00 WFW9640XW00

MHWE450WJ01 MHWE950WW01 NFW7600XW01 WFW9750WL01

MHWE450WJ02 MHWE950WW02 NFW7600XW02 WFW9750WL02

MHWE450WR01 NFW7500VM00 WFW9451XW00 WFW9750WR01

MHWE450WW01 NFW7500VM01 WFW9470WL01 WFW9750WR02

MHWE450WW02 NFW7500VM02 WFW9470WR01 WFW9750WW01

MHWE550WJ01 NFW7500VW00 WFW9470WW01 WFW9750WW02

Serial Numbers:

CS008xxxxx โ€” CS049xxxxx

Concern:

Noise in Spin Cycle โ€” is most noticeable at higher speeds and gets louder with use.

Continuous rumble, growl, or low pitch noise heard during high speed spin.

Causes:

Noisy tub to drum interface

Correction:

๏ƒผ Call 800-387-**** with model number, serial number, and description of

issue for repair authorization.

๏ƒผ If approved, Whirlpool will provide the parts, (tub and drum) free of

charge. Labor costs will need to be covered either by the customer or

customer service contract provider.

๏ƒผ Refer to service pointer #W1048**** for procedure to replace tub and

basket assembly. NOTE: All three parts (upper tub, lower tub, and basket)

must be replaced during service.

Monetary Loss: $1200.

Location: Owatonna, Minnesota

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Mandy Pvn

Hello Consumer. We truly apologize for the frustrations you have experienced with your washer.

If you would like us to look further into your concerns, please email us directly at Whirlpool.Digital@Whirlpool.com.

Please include your name, User ID, complete contact information, the full physical address where the washing machine is located, along with the model and serial numbers. Sincerely, Andre W.

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