Whirlpool Duet WFW 9750WW1
Washing machine is 3 yrs old. Spin cycle has been getting worse from day 1. Repair shop disassmbled it, bearings disentegrated because of rubber cap between drum and bearings disolved.
Customer service was no help, as they claimed no issues.
See this service pointer from Whirlpool!!! Dated March 2012
For Immediate Attention of Your Service Department
SERVICE POINTER
Technical Service Pointer #: W1047****
Action Required: Mandatory
Release Date: March, 2012
NOISE IN SPIN CYCLEโGETS LOUDER WITH USE
Front-Load Belt-Drive Washer
Models:
MHWE400WJ01 MHWE550WR01 NFW7500VW01 WFW9550WL10
MHWE400WR01 MHWE550WW01 NFW7500VW02 WFW9550WW10
MHWE400WW01 MHWE950WJ01 NFW7600XW00 WFW9640XW00
MHWE450WJ01 MHWE950WW01 NFW7600XW01 WFW9750WL01
MHWE450WJ02 MHWE950WW02 NFW7600XW02 WFW9750WL02
MHWE450WR01 NFW7500VM00 WFW9451XW00 WFW9750WR01
MHWE450WW01 NFW7500VM01 WFW9470WL01 WFW9750WR02
MHWE450WW02 NFW7500VM02 WFW9470WR01 WFW9750WW01
MHWE550WJ01 NFW7500VW00 WFW9470WW01 WFW9750WW02
Serial Numbers:
CS008xxxxx โ CS049xxxxx
Concern:
Noise in Spin Cycle โ is most noticeable at higher speeds and gets louder with use.
Continuous rumble, growl, or low pitch noise heard during high speed spin.
Causes:
Noisy tub to drum interface
Correction:
๏ผ Call 800-387-**** with model number, serial number, and description of
issue for repair authorization.
๏ผ If approved, Whirlpool will provide the parts, (tub and drum) free of
charge. Labor costs will need to be covered either by the customer or
customer service contract provider.
๏ผ Refer to service pointer #W1048**** for procedure to replace tub and
basket assembly. NOTE: All three parts (upper tub, lower tub, and basket)
must be replaced during service.
Monetary Loss: $1200.
Location: Owatonna, Minnesota
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Comments
Please avoid publishing any personal information and promotional content
Hello Consumer. We truly apologize for the frustrations you have experienced with your washer.
If you would like us to look further into your concerns, please email us directly at Whirlpool.Digital@Whirlpool.com.
Please include your name, User ID, complete contact information, the full physical address where the washing machine is located, along with the model and serial numbers. Sincerely, Andre W.