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2.6

My parents bought a Kenmore dishwasher made with Whirlpool parts, and one of the Whirlpool parts was defective (something we found out that Whirlpool knew and made no effort to notify consumers). The defective part caused the dishwasher to start leaking water UNDER the vinyl flooring. My parents didnโ€™t realize what was happening until the kitchen floor became lumpy and the original white vinyl flooring (which was under a layer of newer vinyl flooring) started turning gray.

Now the wooden floor and sub-floor are saturated and need replacing. There is black mold growing behind and under the cabinets. To replace the wooden floor and sub-floor, all lower cabinets will have to be torn out (damaging them beyond reconstruction).

Two restoration services have estimated the damage at $21,000. Whirlpool sent out a very rude guy to assess the damage. He was completely out of line making comments like their pets would prevent people with allergies from working on the house. He then bragged that he makes $200,000 a year doing insurance reports, and he sarcastically commented that they may get this resolved faster by going to the media than getting a lawyer.

Afterwards Whirlpool offered my parents $6,000 for damages which wonโ€™t begin to clean up the mess and replace cabinets and floor.

In the meantime, my mother cannot breathe in her own house due to the black mold.

Beware of WHIRLPOOL appliances. Whirlpool lacks any kind of ethicsโ€”they are a bunch of criminals who make shoddy dishwashers that will destroy your house and health.

Reason of review: Damaged or defective.

Monetary Loss: $21000.

Preferred solution: A financial settlement to cover the full cost of mold removal and the replacing kitchen cabinets & floor .

Whirlpool Cons: Poorly engineered and quality, Horrible customer service, Unwillingness to pay for damages.

Location: Hickory, North Carolina

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