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  • Customers like
    • Quality look 6
    • Quiet noise level 4
    • Service 3
  • Customers don't like
    • Defective product 16
    • Unhelpful customer service 14
    • Shabby product 10

Have a three year old Whirlpool Cabrio top lid washing machine. Quality is unbelievably poor. The lid has now cracked because the lid is plastic and the hinges are very short, so the main pressure point located on the plastic frame which has cracked, so the lip will not close. Come on, either make the lid out of a stronger material or make the hinges longer so there is not a stress point three inches from the pivot point. The customer service at Whirlpool is useless, they try to sell you a "new" lid for three hundred dollars! The same... Read more

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Very disapointed in Whirlpool's declining quality and horrible customer service. Our over range microwave door cracked. Two adults use this microwave and even though it is too old for warranty it looks brand new. We told Whirlpool it was a health hazzard and they said buy a new door even though we did nothing to cause the ceack. The new door is half the price of a new oven We are replacing our Whirlpool appliances as they break with other brands. (Our duet washer is leaking and we have replaced the bellows once and it has also had careful... Read more

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Whirlpool - Rust marks on stainless steel?
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I bought this refrigerator after hurricane Sandy destroyed my home. Within 6 moths I began to notice rust like spots. I called then later I sent an e mail They told me it was not stainless steel although when I purchased the product at PC Richard it was sold to me as stainless steel. The complaint dept told me I had to use a specific product. The product I use is a very good product. Basically they just wanted me to forget about it. However each and every time I clean my refrigerator the conversation comes to my mind. I am not happy with the... Read more

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These products are terrible. As a senior citizen ,I trusted this name. When we remodeled our kitchen in 2009 we purchased a oven,refrigerator, over oven microwave and dishwasher. Today all the appliciances are trash. The oven had afire in 2012 and had to be replaced. Dishwasher broke 6 months ago,microwave this January,and the refrigerator last night. On a fixed income. The appliances are too expensive to fix never mind replace.Shame on you Whirlpool for selling such poor quality appliances.Major appliances should last at ten years before... Read more

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Whirlpool - Cabrio broken lid
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I had contacted Whirlpool a few months ago about my Cabrio washer lid plastic cracking. They told me there was nothing they could do since 1-it is out of warranty and 2- there have not been enough complaints. Since that time the crack has gotten bigger, longer, and now it causes the lid to not lock, pretty much making my $700 3 year old washer unusable! I literally have to lay on top of it to get it to lock. I looked into buying a new lid...that would cost me over $200 plus additional parts for the hinges. Unacceptable! I have always... Read more

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I bought a gas range and had it installed about a month ago. I was standing next to the oven, cutting up some food, and I noticed that my leg was getting really warm. I put my hand on the outside of the stove and noticed it was super hot. I couldn't keep my hand on it for more than 2-3 seconds without hurting myself. My microwave then kicked in shortly after because the unit underneath it was so hot (I didn't even know a microwave could do that). I thought it was bizarre and carried on thinking that maybe it was hot only because it was at... Read more

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Purchased a whirlpool refrigerator four months ago. Would not cool down after defrost cycle.Store replaced unit after this happened and was repaired three times. This is not the only problem with this refrigerator. It only has three temperature settings, low medium, and high. Set at medium(the factory recommended setting) it is too warm. The lowest setting freezes everything in the refrigerator. So I have to change the settings a couple of times a day to try to maintain a proper temperature. What a pain in the ***. The first one I had was the... Read more

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I purchased this machine 5 years ago. I live alone and only use the machine about once every two weeks. Last month, it stopped working mid-cycle and the lid-light began flashing. The only way to turn it off was to unplug the machine. Then I had to wring my clothes by hand. Repairman came ($75) and I need a new Computer Board (almost $400). I can buy a new machine for that price. This is not right, as this machine has not been abused by overwork. I wrote Whirlpool and they said - too bad...your warranty is over. They said - we are... Read more

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Ice maker has quit working 4 times in the last 8 months within purchasing. We have had the electrical replaced, but it still keeps going out. After saving up to buy a new refridgerator, we are so disheartened. I will not purchase anything of this brand ever again. Now our warranty is almost up and we will be paying out of pocket for future repairs. We purchased this product at ABD Warehouse in Novi, MI. They refused to refund our money for the fridge because it malfunctioned at 70 days instead of their 30 day policy.Save yourself a... Read more

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I contacted NC's attorney general. Explained how the design was faulty and that it not only caused the owners to fork out hundreds of dollar, but it rendered the washer useless until the lid was repaired. They contacted Whirpool and after two letters they sent me a check for the out of pocket costs. Sometimes the 'little person' can win against a huge cooperation. Add comment

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