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1.7 Based on 152 reviews
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    • Quality look 6
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    • Quiet noise level 4
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    • Defective product 16
    • Unhelpful customer service 15
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We have had numerous problems with this refrigerator (model WRF990SLAM00). At first the freezer evaporator froze over. This was due to a clogged drain at the back of the refrigerator. Got that fixed, but (assuming) due to design flaws it needs to be unclogged every few months. Then the evaporator died completely -- according to a Whirlpool technician, very likely due to a manufacturing defect (and this has been a known issue for many years with... Read more

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We are experiencing issues with our washer - thee years old. The top would not stay open and now it is broken. Also, the front of the control panel is bubbling up or de-laminating. Very disappointed with the quality of the machine. We have had to order a new top to repair what we feel is a faulty design (should have been light metal vice plastic). This site is clearly designed to defeat a critique of the product - minimum of 100 words???... Read more

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unbelievable: 1st, ice maker goes, then light won't shut off, then whole piece of *** goes out while gone- stinky chicken smell!!! $400 food spoilt-fridge not even 3 yrs old!!!! warranty only 1 yr- way to make money! 941-5440303 to discuss. Don't buy American. Just get problems. WRF990SLAM00. Took whole day to clean the mess. It looks nice but the manual is not written well, bells and whistles but noone knows how to operate it, customer service... Read more

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From Day 1 this washer has left white residue on dark clothes. Sent survey to Whirlpool when I first purchased this. NO REPLY. Kept thinking it was because it was new and had to do a few loads-after almost a year, I had a service man come to look at it and he said no error codes so to try putting clothes in after the water filled. Tried that, still the residue. Used clean washer cycle-nothing changed. Tried extra rinse-still residue. Called... Read more

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From day 1 my washer NEVER EVER CLEANED ANY Of MY CLOTHES. THERES rocks n who knows what else. My clothes NEVE EVER feel clean nor smell good!!!

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My parents bought a Kenmore dishwasher made with Whirlpool parts, and one of the Whirlpool parts was defective (something we found out that Whirlpool knew and made no effort to notify consumers). The defective part caused the dishwasher to start leaking water UNDER the vinyl flooring. My parents didn’t realize what was happening until the kitchen floor became lumpy and the original white vinyl flooring (which was under a layer of newer vinyl... Read more

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Bought a whirlpool dishwasher in July 2014. The heating elements failed in October 2015, just 3 months after the one year warranty. . This is super disappointing. We called the custom service but they wouldn't do anything to help. We bought a whirlpool range at the same time. The oven stopped working within a year--fortunately still within warranty. We spent extra to get a whirlpool because we trust its quality. But we are no longer sure about... Read more

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I purchased a Whirlpool refrigerator Model # WRF535SMBM Serial # WRF535SMBM October 10, 2015. It has defrosted my freezer three times and one Froze all the items on the top. Reported incidents all the time and took time off work to have the matter resolved. I have followed their procedures and protocol to have the service people out to investigate and repair the issue. Each time they come out and do some kind of programming or replace the... Read more

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I purchase a Whirlpool refrigerator WRX988SIBM01 from Lowes in March of 2015 for about $2500. The ice maker did not work from day one. They sent our the repair company and they could not fix it. They replaced the refrigerator. Again the ice maker did not work and when the repairman looked at the refrigerator he said - They sent you one of the one's that should have been recalled. It took about 3 months but they did replace the refrigerator... Read more

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I have yet to receive any acknowledgement reguarding my complaint or piece of junk refrigerator.

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