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1.7 Based on 141 reviews
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  • Customers like
    • Quality look 6
    • Quiet noise level 4
    • Service 3
  • Customers don't like
    • Defective product 16
    • Unhelpful customer service 15
    • Shabby product 10
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  • 2 days ago
  • #886711

This is a totsl defect, regardless of warranty or not. No unudual wear....it just CRACKED! Costs greater than $200 and no guarantee the same thing won't happen to a different lid. Very disappointed in Whirlpool.

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I purchased a refrigerator June of this year. I am having the second issue with it now. Freezer is forming ice crystals and won't stop running. I have spoke to 4 people the last one being a Whirlpool supervisor and she is trying to tell me it should run all the time. This is bull *** as it didn't run all the time until it started this freezing up ***. No motor should constantly run. She was as useless as a box or rocks. I am very unhappy with my... Read more

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I purchased the Whirlpool Repair plus 1 warranty for my 4yr old dishwasher that broke. It was the cheapest option to fix for $329.00. The repair guy came and left my home in less than 10min and said he would contact the repair warranty company and order the part. 3 days later I call him and he says they did not approve the repair. I call Whirlpool customer service and they phoned the repair guy and he tells them he's too busy to make the... Read more

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I purchase my item at Lowe's on 6-13-2015. I started having issues before it was even a year old 5/27/2016. My freezer scan froze up and ruined everything in both the fridge and freezer. I called Whirlpool, they sent a repairman out on 5/31/16. He supposedly fixed the issue. It happened again on 6-13/16 the day the fridge was a year old. I called again I ended up purchasing the 4 yr extended.warranty and the same repairman came out on 6/16/16.... Read more

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same problem as others top lid cracks have went through 3 i am through with whirlpool products as there customer service was no help in assisting me with this item . whenever i replace with new item after 12-14- months lid at hinge starts to crack /i would understand if i have children that abuse things but it is just mt wife and i as we are very careful to take time in loading unit and as it stands now we have to push down on the lid to get the... Read more

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I purchased a life time warranty 80 gal hot water heater. It started leaking and could not be fixed. When i called whirlpool for a replacement they stated " we don't make that water heater any more and refused to replace it or make compensation for my loss. This water heater 7 years ago cost almost 1000 dollars. I had to purchase another hot water from my own pocked which i should not have had to do. whirlpool is the worse company i have... Read more

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WE purchased this washing machine 2 years ago and have had nothing but problems. First the liner ripped, then it got plugged with lint.? What no filter? Then it just quit. The repair man could not figure out what was wrong and then it would not drain. Put in a new pump, then it would not spin, then it would not drain again. Error codes pop up then it will work again and quit. Of course it worked until the manufacture warranty was up then... Read more

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Plastic around glass shelves are breaking off causing my shelves to fall

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This washer is not reliable, stopped spinning water out about 1 month ago .Loud noise as washer started spin cycle;clutch assembly has went out . It took 2 weeks to get part back to authorized repairman. Repairman advises that the wash plate needs replacing.He attempted to order this part , he was told it is not in the system , and advised us to call Whirlpool service, WHICH WE DID . I WAS TOLD this part is on back order, none in stock. 2 more... Read more

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Two year old refrigerator, bad sensor, the bottom freezes up, the handle for the ice cubes not working, awful noise, very upset customer!!!

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